I have a 10 year old dell inspiration laptop and I dropped it yesterday and now when it fires up it ask for the primary password and administrative password. I have been using my newer computer running windows seven for over a year and do not remember these old passwords and I would like to get the dell running windows xp online for my daughter. I cannot even get it to boot in safe mode to change the passwords or anything. Can anyone help me get into it. Please my daughter is so upset with me and I cannot afford to get her a new one.