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I have a western digital 500gb external hard drive

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October 25, 2011 3:09:54 PM

my external hard drive wont work on my hp pavilion dv6 it dosnt read when pluged in can anyone help i have put it into a probox smart family enclosure.
a b G Storage
October 25, 2011 3:27:11 PM

mike slade said:
my external hard drive wont work on my hp pavilion dv6 it dosnt read when pluged in can anyone help i have put it into a probox smart family enclosure.


Hi Mike,

Has it worked in the same port in the same machine before? Try it in another machine. Make sure the enclosure has power, or if it doesn't require external power then make sure you are plugging it into a "powered" port in your computer. Does the computer "see" the enclosure when it is plugged in? Does the enclosure have any lights on it that indicate it is on and powered?
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October 25, 2011 3:29:43 PM

yes the power is on blue light but nothing is coming up
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a b G Storage
October 25, 2011 3:40:10 PM

mike slade said:
yes the power is on blue light but nothing is coming up


Is your enclosure one of the ones that doesn't require external power? Some USB ports on computers are not "powered" ports which would be required (if its USB). Make sure you are plugging into a powered port. Try the ones on the back of the case. If you still can't get it to "see" the drive then: 1) Make sure you have rebooted and tried again. 2) Try it in another computer. 3) Try a different HDD in the enclosure to test the enclosure and/or Try the HDD removed from the enclosure directly plugged to the motherboard.

Those three should tell you where your problem lies.
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a b G Storage
October 25, 2011 3:45:46 PM

this is a encrypted drive from mediasonics so use your dvd to unlock it
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October 25, 2011 3:49:17 PM

how would i know if it is the usb? also does usb need drivers?
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October 25, 2011 3:50:26 PM

scout_03 said:
this is a encrypted drive from mediasonics so use your dvd to unlock it

how do you do that?
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October 25, 2011 4:28:22 PM

how do i unlock the drive ?
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a b G Storage
October 25, 2011 6:11:49 PM

you will have to give the exact model and number because i found another company that have a probox external case,yes usb need driver look in control panel in system peripheral for question mark under usb control
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October 26, 2011 8:45:10 AM

the serial number is WCAUH0197285 AND THE MODEL IS WD5000AAVS
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October 26, 2011 8:47:52 AM

I CAN HEAR A FAINT CLICKING ON THE DRIVE
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a b G Storage
October 27, 2011 12:47:26 AM

take it out of the box and save what you can from it the clicking mean it's falling.this is a western digital caviar green check with them if it still on warranty so you could rma ,but if you have to buy a new one get the black series
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October 27, 2011 9:33:03 AM

how can i save when it does not come up on my computer? is there a program i can get to save some of my stuff
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!