Dell dvd drive is not working

Hello,
I m using dell inspiron N4010 ,in this laptop the DVD drive is not detecting the CD/DVD if i insert the disk and click the CD/DVD volume it tell me that PLS INSERT THE DISK INTO THE DRIVE VOLUME NAME.
Kindly tell me the solution for this problem.
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  1. Try some lens cleaning stuff. If that doesn't work... then its off to the customer service center.
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