Hi emerald. I appreciate the quick response
I'm not able to acesse the safe mode. I do not know what register restore is. How would I be able to upgrade to sp3, when I'm unable to gain entry to the computer? My mother has a computer and if possible I would be able to make data disc with Sp3 on it and have my computer boot from the CDROM drive. But all I can do is turn the system on, watch it load, get to my log in pAge, and that's when I run into issues.