Can't see retrieved files on my computer

lisa-s

Distinguished
Nov 12, 2011
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I recently restored my laptop to the original factory settings but first I backed up my files to an external hard drive. After the laptop was restored I retrieved the files from the external hard drive and selected the option to return the files to their original location. The retrieval was complete but I didn't see any of the files on the computer. I tried to retrieve the files again (thinking I must not have done the retrieval correctly) but during the second time I was alerted that the files already exist in my computer. What is going on? Where are the files? Why aren't they in their original location. Please help. :(