Quick stupid rma question

[eugenie]

Do you remove the processor when you rma your motherboard?

i always assumed yes but now that im actually doing it something just seems wrong, you dont take a cpu out!

 

[o1die]

Stupid, stupid, stupid. Most rma instructions tell you to only send the motherboard, not the accessories. Only exception is for a complete oem system (dell, acer, etc). They usually require you to send the whole box.

 

[dfusco]

Take the processor out.

 

[kramyugtaht]

Just remember there's a chance you don't get your "accessories" back - and that's a biggie. It shouldn't be a big deal if you do it carefully, although with stock coolers I guess that gray stuff may make it stick to the heatsink..

 

[eugenie]

yeah i was asking because it was bending the motherboard and making nasty noises when i tried to remove it.

eventually i just booted it up and ran prime 95 for a a few minutes before yanking it off with a twist.

ive never seen a cpu come off this hard, didnt want to take it off if i didnt have to!

 

[eugenie]

well ***, i was packing up my mother board for rma, when i noticed a bit of thermal paste on the ram traces.

since all my problems were leading back to my memory controller, and or bad ram (although my ram was good) i tried cleaning it up, and bam seems to be stable as can be! saved asus a few bucks today i think, ill give it a few days see if it stays stable.