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Mouse pointer/ cursor distorted

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December 24, 2009 6:08:52 PM

Hello, I seem to be getting a problem that randomly occurs. My mouse pointer/cursor from time to time becomes distorted, sometimes lines and small dots appear instead of the arrow and sometimes it just becomes distorted and flickers. All the drivers on my system are updated. Ive also tried a different mouse but that doesn't help. Btw im running a dual monitor setup. Im wondering, could this be a driver or video card issue? Below is the configuration of my system :-

Intel Core i7 920
OCZ Platinum 6GB Memory
ASrock X58 motherboard

XFX ATI Radeon 4850
Creative X-fi extreme audio
Windows 7 Professional 64 bit
December 25, 2009 8:00:25 PM

bump
December 29, 2009 1:05:41 AM

hmm anyone?
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December 29, 2009 4:52:29 PM

thankyou for replying, ill try out that fix. i would say it does this randomly everywhere except for games. when i shake and move the mouse pointer around, distortion goes away
December 29, 2009 8:33:39 PM

I also have a XFX 4850 (in a computer besides the one in my sig) and the only thing I have noticed on it was periodically the cursor would turn into five cursirs shrunk and stacked on top of each other, but that was in game and very rare. I think I had to change some windows settings/reboot to get it to go away.
December 29, 2009 11:48:19 PM

hmmm interesting, are you using windows 7 64 bit too? ive also noticed sometimes as if the mouse is giving me a slight lag, like something is holding it back, there is also some aero lag when you close or open a window, have you experienced it if you have windows 7. many people have said this is a bug in windows 7, could a bad usb port give you lag in the mouse?
December 31, 2009 6:43:30 PM

bump
January 2, 2010 8:03:58 PM

The XFX is on Vista 64, but my Asus 4850 and now Sapphire 5850 have both worked fine on Win7. Check your running processes (Task manager) to make sure some program isn't glitching and hogging a bunch of resources. Normally mouse "lag" that I have is caused by processor/HDD Load.
January 22, 2010 4:16:03 PM

I recently have installed a XFX Radeon 5770 running on Win 7 64-bit, and I have a similiar problem; however my cursor is not delayed but displays artifacts. It only does this on the secondary monitor though. When I move the cursor to the display that is designated primary it does not display the artifacts.

Could this be the same issue?

EDIT: I have been able to alleviate the issue by disabling and renabling the secondary monitor; however I do not know if the issue will return. It hasn't thus far
January 23, 2010 6:36:44 PM

I'm having the same issue. Win 7 64-bit, Sapphire Radeon 5850. The pointer becomes distorted and strange on the second monitor, but is fine on the primary. About to try a reboot to see if it fixes it.
January 28, 2010 7:27:44 PM

I am experiencing this, too.
Win7 Pro x64

With multiple monitors, sometimes, when the cursor moves between screens, the top (say) 4-5 pixels of the cursor are visible, but reproduced 5-6 times, to what the max. dimensions of the cursor can be.

I have been able to get the cursor to revert to normal, by moving the cursor repeatedly back-and-forth between screens.

I'll post a picture the next time it happens.
January 28, 2010 7:29:42 PM

What driver set do you use and which have you tried?
January 28, 2010 7:35:35 PM

EXT64 said:
What driver set do you use and which have you tried?


I have an ATI Radeon HD 4650 installed.
Driver 8.632.1.2000 (8/17/2009) -- I'm in a corporate environment, and can only use drivers published via Windows Update.

I also have LogMeIn installed. (FWIW)
January 29, 2010 4:42:06 PM

Me too: windows 7 64 bit pro, dual monitors, logmein, vmware workstation 7, ati radeon HD 2600 XT

This morning it's been terrible, even happening if I haven't ventured over to my 2nd monitor.

It's been driving me nutz!

Mike
February 13, 2010 1:47:16 AM

Same here!

I'm Windows 7 Ultimate, 64bit, 2 monitors.

ATI Radeon HD 4800 Series.

This has only started happening recently, like the last week or so at most.

The cursor is broken right this moment.

I see the top few pixels of the cursor, and its repeated 8 times or so in a vertical line.

If I move the cursor to the edge of a window, I can see the cursor change to the 'resize' one and its repeated as well.

When I was loading this web page, the cursor went to the 'busy' blue ring icon and I saw that repeated multiple times too.

I think I managed to 'fix' it right now by moving my mouse pointer to the far right of my (right most) monitor, then moved it back.

It will re-occur though later on somewhat randomly.

Of course, its hard to take a screenshot, because Print Screen hides the cursor when you press it heh :( 

This is very annoying, and I have no idea what is causing it.

Perhaps a recent Windows update?
February 13, 2010 1:52:08 AM

Do you vmware workstation?

BTW, I found that if I move the pointer along the task bar at the bottom of my left (host) and right (vm), back and forth really quicky, the cursor will change back.

Yes, very annoying.

I have updated to the latest video driver.

-Mike

plasmaau said:
Same here!

I'm Windows 7 Ultimate, 64bit, 2 monitors.

This has only started happening recently, like the last week or so at most.

The cursor is broken right this moment.

I see the top few pixels of the cursor, and its repeated 8 times or so in a vertical line.

If I move the cursor to the edge of a window, I can see the cursor change to the 'resize' one and its repeated as well.

When I was loading this web page, the cursor went to the 'busy' blue ring icon and I saw that repeated multiple times too.

I think I managed to 'fix' it right now by moving my mouse pointer to the far right of my (right most) monitor, then moved it back.

It will re-occur though later on somewhat randomly.

Of course, its hard to take a screenshot, because Print Screen hides the cursor when you press it heh :( 

This is very annoying, and I have no idea what is causing it.

Perhaps a recent Windows update?

February 13, 2010 3:20:52 AM

I remote desktop to vmware servers sometimes if thats what you mean yes.

But its happened when I have not done that.
February 15, 2010 9:02:30 PM

Just happened again for me. Managed to fix it by shaking the mouse very fast across the screen.
February 21, 2010 5:29:10 AM

Yes i have the same problem, most has lines and dots, artifacts.

Happens randomly, but i only have 1 monitor. A restart fixes it, or if ATI drivers crash and gets restarted.

Updated drivers and used the 9.12 hotfix. Does fuk all for this problem

i have win7 64 bit and 5770 ATI card
February 21, 2010 12:11:56 PM

9.12 Hotfix is a full driver, not one to be applied to others. Try 10.1 Hotfix and/or 10.2 as well.
March 19, 2010 4:05:21 AM

Still getting this stupid problem! Ahrg!

Anyone else figured out a fix yet?
March 25, 2010 12:20:16 PM

I also have this issue. I am using three monitors in the crossfire configuration, just not enabled as crossfire since it doesn't support more than two monitors.

Before it was distorted to three or so lines stacked on eachother but today it's a distorted normal mouse cursor but when I mouseover something that changes the cursor (edge of window, etc) it turns into a black box with some distortion in it. It doesn't seem to be consistent either.

I'm guessing the graphics card handles the rendering of the mouse cursor and this only seems to be occuring on ATI graphics cards.

The only way I have found to fix this issue is to reboot. A log out/on doesn't work. Even enabling and disabling crossfire to try and reset the cards does not work.

I'd really like to see this issue go away.

(CPU1) Intel® Core™ i7 CPU 920 @ 2.67GHz @ 1569MHz
(Gigabyte Technology Co., Ltd. X58A-UD5 mainboard)
(RAM) 12GB, 7.94GB free
(HDDs) 3.71TB, 2.29TB free
(VGAx2) ATI Radeon HD 5700 Series (1GB),
2048x1152x32, 60Hz
(OS) Microsoft Windows 7 Ultimate 64-bit
March 25, 2010 6:58:51 PM

They know about it, so hopefully soon. Does changing the Windows theme do anything?
March 25, 2010 9:53:27 PM

I'll have to test that next time it happens. It seems to happen when a program changes the resolution or sometimes just randomly when you move a program from monitor to monitor by dragging it's title bar to the next monitor.
April 19, 2010 7:48:20 PM

shaking my mouse across both monitors does get it back to normal!
Thanks
May 6, 2010 9:25:58 PM

I to am experiencing this problem...even with 10.3 driver on my HD5870. This happens when I play games like heroes of newerth or star craft 2. i set my fan to automatic but I don't know if that's the issue (due to heat?) i get these weird 4 dots appear instead of my cursor and even i quit out of game, the box artifact around the cursor stays...until i restart my computer. has anybody figure out the problem?
May 11, 2010 11:53:56 PM

EXT64 said:
They know about it, so hopefully soon. Does changing the Windows theme do anything?

Who is 'they'? ATI?

Do you have a link? I want to e-mail them :( 
May 12, 2010 1:57:50 AM

Well, ATI has been working on/claiming fixes since 9.12 HF. I have no idea why it hasn't been fully fixed, so I imagine it must be pretty complex. Have the people who are experiencing this tried changing the windows theme after it happens to see if that refreshes the cursor?

To contact the driver crew, go here:

http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3

Be sure you have tried the newest driver first and did a full (driver sweeper etc.) fresh install of them.
May 19, 2010 10:30:50 PM

I also have this distorted cursor problem with a 5850 and Windows 7 64 bit.
July 11, 2010 5:38:26 AM

I do too with a 5770
July 21, 2010 8:50:51 AM

Had an issue similar to this, with radeon 4850 running on vista. my cursor would sometimes jump and the camera controls in daz/poser just went crazy all of a sudden after i upgraded to a 4850 recently. Finally resolved the issue by going back to the default font size (96 dpi) from large fonts. Don't understand it myself, but i think it's an ATI/Vista/Win7 incompatibility. Try going back on default settings/themes.

July 29, 2010 10:33:12 PM

eylee86 said:
I to am experiencing this problem...even with 10.3 driver on my HD5870. This happens when I play games like heroes of newerth or star craft 2. i set my fan to automatic but I don't know if that's the issue (due to heat?) i get these weird 4 dots appear instead of my cursor and even i quit out of game, the box artifact around the cursor stays...until i restart my computer. has anybody figure out the problem?



Yea I just installed Sc2 its a brand new comp and I got it after leaving SC2, pretty sure i gotta reboot to fix this. ATI 5870 driver 10.7. When when I log back into SC2 now the game cursor is messed, so its gotta be ATI.

How long do these types of fixes take? Has anyone found a way other than reboot? Shaking mine doesnt help. Using windows 7 64bit.
July 30, 2010 12:24:11 AM

I would also like to add that I am experiencing this issue as well.

It's occured before, and also just occured in Starcraft 2 today.
July 30, 2010 12:43:04 AM

Bad news, it seems like this has been going on since 2003: http://arstechnica.com/civis/viewtopic.php?f=16&t=71904...

I dont know what this means, clearly its been happening a while and either ATI doesnt care or they cant solve the problem. Its probly happening to a small enough number of cards that ati isnt concerned, so maybe its not software but hardware malfunction on some ati cards, throughout the companys history... makes me question whether or not ill buy ati again damn.
August 1, 2010 11:18:58 PM

Zidane86 said:
Has anyone found a way other than reboot? Shaking mine doesnt help. Using windows 7 64bit.



Once, I opened Firefox and the cursor fixed itself, but it never worked again.

I've tried changing resolution hoping it would redraw the cursor, but no.

So far restarting is the only thing that works for me.

Really wish AMD would fix this, it happens pretty much every time I play Heroes of Newerth. And the Heroes of Newerth developers claim it's nothing to do with their game, but the ATI drivers

I was a bit suspicious of that since HoN was the only game the cursor screwed up in, but now a lot of people are reporting the same thing happens in StarCraft 2, so I guess it is AMD/ATI's problem then



The good news is, if this is happening in StarCraft 2 it's more likely to be fixed, since it's such a high profile game
August 1, 2010 11:39:58 PM

This topic has been closed by Mousemonkey
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