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Photoshop not recognizing gpu? please HELP..

Last response: in Graphics & Displays
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December 27, 2009 3:35:58 AM

please please if anybody can help me out on this it would be much appreciated.. photoshop cs4 keeps telling me that i may need to update drivers and goto my videocard manufactuers website... but my 4890 is completly up to date.. my goal is to enable openGL on my photoshop settings so that way i can use my videocard in photoshop.. but no videocard is being recognized in gpu settings.. ive been going into my ati catalyst control center (ccc) and trying to see if i can enable something, but nothing so far.. please please if you have any suggestions help a guy out.. oh ya .. my OS is win7 if that helps out at all.. ty TH community..
December 27, 2009 4:14:09 AM

Update/Download latest CCC..
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December 27, 2009 5:36:31 AM

already did.. 9.12 .. as far as i know thats the latest version..
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January 20, 2010 10:12:38 AM

I have the same exact problem, with that card, and windows 7... if someone has a solution please help...

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January 20, 2010 12:50:13 PM

i have win7 64 bit.. im pretty sure thats why opengl isnt working.. not positive but ive been looking it up alot.. and i think its cause win7 mainly supports directx rather than opengl.. more than likely we just gotta wait for an update..
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January 20, 2010 12:51:47 PM

Yeah i'm with 64bit too. I am sending an email to ATI and see what they say. If something comes up i will let you know.
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January 20, 2010 12:58:34 PM

awesome.. :)  let me know how it goes.. and thank you..
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Best solution

January 21, 2010 10:28:13 AM

OK something very weird happened. They still didnt reply, but after restarting the computer and going in Photoshop, it still didin't detect the name of the card, but i could check the "Enable OpenGL drawing" checkbox. So i did, closed it and opened it again, and then it had the name of the card too and everything was working.

The only thing that i might've done differently is installing this hotfix

http://support.amd.com/us/kbarticles/Pages/ATICatalyst9...


Everything seems to be working in After Effects too.

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January 23, 2010 3:05:57 AM

i remember getting that hotfix not too far back.. it didnt do anything for me.. BUUTTT.. :D  i did get it working :D  .. im thinking it wasnt enableing open GL cause i was useing the trial version of cs4.. but recently i downloaded the( original ) :o  :non:  cs4.. and it was working for me.. just like you said.. checked the opengl box hit ok then it detected the card right away.. im just glad were able to use it now.. i just got me an intuos4 and corels kool n all.. but doesnt quite cut it like photoshop..
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January 30, 2010 5:41:57 AM

Best answer selected by jesman1985.
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April 6, 2010 12:30:14 AM

Hello jesman1985,

Have you checked compatibility?
Just an FYI for you.

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibility.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software".

There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx

In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!

As stated previously, it's best to have the Windows 7 certified drivers installed.
Thanks again,
John M.
Microsoft Windows Client Support
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