Windows 7 problem connecting to internet

Fran64

Distinguished
Oct 13, 2011
3
0
18,510
Hello,
Just got a new laptop with Windows 7. My old Laptop with Vista is wireless connected through Netgear DG834G router fine. When I try to connect to the internet with the new laptop it asks for a network security key which I input "correctly" but says "Windows was unable to connect to NETGEAR" Help!
 

Fran64

Distinguished
Oct 13, 2011
3
0
18,510
Have connected to Netgear box by ethernet cable, still getting same message "Windows was unable to connect to NETGEAR" Troubleshoot problem doesn;t get anywhere either. Have reset router and password but still get same message. This laptop I am using works fine with NETGEAR and other laptop and iphone can connect with no problem. The problem is with my brand new laptop, Toshiba Satellite L770-13D, using Windows 7.