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HP Solution Center

  • Configuration
  • Hewlett Packard
  • Printers
  • Windows XP
Last response: in Windows XP
July 20, 2012 2:16:22 PM

Hi there! I have a wireless HPC309a all-in-one printer. Every time I want to scan I have to run the HP diagnostic utility in order to get it to connect. I notice the IP address on the diagnostic utility is different than the config page I print from the printer. HP Solution always says '..not connected' I reinstalled the CD that came with it but it still does not work.
What do you suggest?

More about : solution center

July 20, 2012 4:35:57 PM

I suggest calling HP. since you are able to both scan and print after running their diagnostic utility.