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Epson 740i failed to print message

Last response: in Windows XP
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July 23, 2012 3:12:52 PM

I have a Dell Latitude 131L with an Epson 740i printer. I used to be able (Windows XP) to print with no problem, but yesterday I began to get "document failed to print" message. Printer is on and connected and set to default. The printer does not even make any attempt to print. Please help!
July 23, 2012 4:22:22 PM

sharonh said:
I have a Dell Latitude 131L with an Epson 740i printer. I used to be able (Windows XP) to print with no problem, but yesterday I began to get "document failed to print" message. Printer is on and connected and set to default. The printer does not even make any attempt to print. Please help!


Check the printer (control panel > Fax & printers) - If documents are in the queue (not printed), the print spooler has probably stopped. Run services.msc and start the print spooler. Then restart the document.
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July 30, 2012 12:03:24 AM

ksiemb said:
Check the printer (control panel > Fax & printers) - If documents are in the queue (not printed), the print spooler has probably stopped. Run services.msc and start the print spooler. Then restart the document.



Yes, the documents are in Queue. Where do I find the services.msc? Thanks!!!

Sharon
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July 30, 2012 7:02:33 AM

sharonh said:
Yes, the documents are in Queue. Where do I find the services.msc? Thanks!!!

Sharon


You click Start > Run then type "services.msc" in the text box (without the quotes). Scroll down to "Print Spooler" - Click it and restart it.
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July 30, 2012 11:40:50 AM

ksiemb,

Thanks so much for that info. I'll try that when I get home tonight or tomorrow! Thanks again.

Sharon
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August 2, 2012 2:12:52 AM

Best answer selected by sharonh.
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