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Catalyst Install Manager Crashes

Last response: in Graphics & Displays
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December 31, 2009 5:17:41 PM

AMD PII x4 955
ATI Radeon 5850
Gigabyte MA790FXT-UD5P


Im trying to install the 9.12 drivers. I uninstalled the old ones, and cleaned the installations with Driversweeper.
I downloaded the driver for win xp 64 and extracted it. I ran the catalyst install manager, selected english, selected install, and then it closes with an error message:

Catalyst Install Manager has encountered a problem and needs to close.

Error signature

AppName: installmanagerapp.exe
AppVer: 3.0.754.0
ModName: ntdll.dll
ModVer: 5.2.3790.4455
Offset: 0000000000069fb1

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/31/2009
Time: 2:07:15 PM
User: N/A
Computer: HYPERSONIC-SLI
Description:
Faulting application installmanagerapp.exe, version 3.0.754.0, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0000000000069fb1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 6e 73 ure ins
0018: 74 61 6c 6c 6d 61 6e 61 tallmana
0020: 67 65 72 61 70 70 2e 65 gerapp.e
0028: 78 65 20 33 2e 30 2e 37 xe 3.0.7
0030: 35 34 2e 30 20 69 6e 20 54.0 in
0038: 6e 74 64 6c 6c 2e 64 6c ntdll.dl
0040: 6c 20 35 2e 32 2e 33 37 l 5.2.37
0048: 39 30 2e 34 34 35 35 20 90.4455
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 30 30 30 30 t 000000
0060: 30 30 30 30 30 36 39 66 0000069f
0068: 62 31 0d 0a b1..
January 5, 2010 8:57:06 PM

check out KB961894 on microsoft's website - vcredist_x64 helped me with my catalyst installation on Windows 7 64 bit
HTH

Must tell you that problems didn't stop there - dealing with gray screen PC freeze every now and then - and ATI doesn't have a solution (many users reporting the same problem on ATI's website)
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January 6, 2010 10:18:50 PM

You can install it from command prompt. I have visual studio 2008 installed on my system. The CCC install Manager gets convoluted with .net framework. Below is the procedure on how to install/un-install using command prompt. This is how i update my ATI GPU driver. I use it from 9.4 to 9.12 on my 4890s.

Install/Un-install procedure for CCC @ command prompt environment:

Un-install ATI driver

Log in as administrator

@ Command prompt execute the following instructions

Go to C:\ATI\SUPPORT\9-REV_vista64_win7_dd_ccc_wdm_emu\Driver\BIN64 for 64 bit OS
Go to C:\ATI\SUPPORT\9-REV_vista32_ win7_dd_ccc_wdm_emu\ Driver\BIN for 32 bit OS

Type the command “atisetup.exe –uninstall”

This will remove the current or older ATI driver on your PC. Wait for the process to complete.

The Font will get big as the OS will revert to default VGA driver. This is expected or normal just as when installing windows for the 1st time.

Reboot your machine after the completion of the process
Install ATI driver
Log in as administrator

@ Command prompt execute the following instructions

Go to C:\ATI\SUPPORT\9-REV_vista64_win7_dd_ccc_wdm_emu\ Driver\BIN64 for 64 bit OS
Go to C:\ATI\SUPPORT\9-REV_vista32_ win7_dd_ccc_wdm_emu\ Driver\BIN for 32 bit OS

Type the command “atisetup.exe –install – output screen”

This will install thew ATI driver on your PC. You will see DOTS on the command prompt terminal. Wait for the process to complete.

When done the ATI CCC installation log will come-up to detail the installation summary.

Reboot your machine

Configure your graphic settings when you log in.


Notes:

1) @ command prompt type ”ATIsetup.exe -?” it will give you the list options for the ATIsetup.exe installation program

2) 9-Rev is whatever revision of ATI driver you are using (i.e. 9-10).

3) Always un-install old driver before installing the new rev driver

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January 8, 2010 10:02:33 AM

I did exactly as you described and got an : Error Code=37..... ? any help?
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February 21, 2010 2:57:10 PM

The command prompt way works fine. Thanks
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April 8, 2011 8:28:46 PM

This topic has been closed by Mousemonkey
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