I've used routers in the past, I've set up port forwarding successfully many times, but no matter what I do with this router, I cannot get ANY port to open.
I tried calling Verizon. They told me that port forwarding was "unsupported" and that I should contact Westell. They gave me a number to call. I called it. Westell's automated response? "Contact your ISP."
I thought perhaps I should update the firmware on the router. Unfortunately, the automatic updating option doesn't even work. I went to the Westell site to look for upgrates, and they're in tar.gz files. Sure, I can open those files with 7zip, but what on earth I'm supposed to do with the contents, I have no idea. The router asks for a local file with the .upd extension, but the tar.gz file contains no such file. What's more, the contents of the file look like something that you're supposed to compile using Linux, which I as a Windows user know f-all about.
The worst part is that I've had this router for almost a year and I'm pretty sure that I had successfully opened ports on it before. I know I had them programmed into it, but recently I discovered that none of those ports seemed to be open any longer, and I reset the whole thing.