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External Maxtor error

Last response: in Storage
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December 26, 2011 12:54:49 AM

Hello, when I try to open any document in my maxtor, it comes up with an error box saying: Problem with shortcut
The drive or network connection that the shortcut " refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, and then try again.
I have tried restarting my computer, and unconnecting and reconnecting my Maxtor. What should I do?

More about : external maxtor error

a b G Storage
December 26, 2011 1:07:25 AM

Hello GabtheFox098,
Welcome to Forums!!

Check with a different cable too.
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December 26, 2011 1:09:52 AM

Well, it would have to be tomorrow, it's late now, but we'll see if that works tomorrow.
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a b G Storage
December 26, 2011 1:13:10 AM

Sure... or we would troubleshoot further!!!
Good Night.
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a b G Storage
December 26, 2011 1:58:06 AM

The problem is probably caused by the Maxtor having a different drive letter to when the short cuts were created. Perhaps you have added another drive or have a memory stick connected.
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December 26, 2011 1:41:04 PM

jsmakkar said:
Sure... or we would troubleshoot further!!!
Good Night.

Well, I tried the 4 different cords that fit, and it still didn't work. The light on the maxtor doesn't even light up like it does when it is normally plugged in.
It's been working fine up until yesterday, and now when you plug it in, it makes a quiet beeping noise, doesn't light up, and my computer doesn't even show the maxtor file in my files...
The trouble is that I have these stories I'm working on saved there, along with a lot of other files. The story I've been continuing, I've been writing and saving to the maxtor. So, my computer files don't have the newest chapters saved after chapter 2, because I've only been saving the newest to the maxtor.
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December 26, 2011 1:44:50 PM

pjmelect said:
The problem is probably caused by the Maxtor having a different drive letter to when the short cuts were created. Perhaps you have added another drive or have a memory stick connected.

The only other thing I have connected to my computer is my mouse and the maxtor has been working fine, with my mouse as well, until yesterday.
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December 26, 2011 1:56:21 PM

GabtheFox098 said:
The only other thing I have connected to my computer is my mouse and the maxtor has been working fine, with my mouse as well, until yesterday.

Either the hard drive died or the enclosure. Easiest would be to open the enclosure and connect the drive directly in the computer to verify if the hard drive is dead...
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December 26, 2011 2:07:41 PM

lafontma said:
Either the hard drive died or the enclosure. Easiest would be to open the enclosure and connect the drive directly in the computer to verify if the hard drive is dead...

I don't mean to sound stupid, but I'm not a huge techy or anything. ^^; Would you kindly explain what all that means?
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December 26, 2011 3:11:26 PM

GabtheFox098 said:
I don't mean to sound stupid, but I'm not a huge techy or anything. ^^; Would you kindly explain what all that means?

Np:) 

Hard drives, either in an external enclosure or inside your desktop computer are basically the same. The box you see sitting on your desk is basically a box, with a little bit of electronics that is hiding a normal computer hard drive.

In a situation like you are experiencing, the easiest way to figure out what "died" is to remove the hard drive from the "box" and to connect it directly in your desktop computer. I am supposing you have a desktop and not a laptop... If you have a laptop you need to find a friend that is willing to let you play insisde his computer.

Anyway byremoving the hard drive from the "box" you can determine if the "box" is dead or worse case the hard drive is dead. If it's the latter, well no miracles you can do besides paying a fortune certain companies that are specialised in recovering data from broken drives
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December 26, 2011 3:21:47 PM

lafontma said:
Np:) 

Hard drives, either in an external enclosure or inside your desktop computer are basically the same. The box you see sitting on your desk is basically a box, with a little bit of electronics that is hiding a normal computer hard drive.

In a situation like you are experiencing, the easiest way to figure out what "died" is to remove the hard drive from the "box" and to connect it directly in your desktop computer. I am supposing you have a desktop and not a laptop... If you have a laptop you need to find a friend that is willing to let you play insisde his computer.

Anyway byremoving the hard drive from the "box" you can determine if the "box" is dead or worse case the hard drive is dead. If it's the latter, well no miracles you can do besides paying a fortune certain companies that are specialised in recovering data from broken drives

Ah, well I have a laptop, so....
My mom has tried 'everything' or what she could find online, and nothing has worked...
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!