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Soundcard works in test but no sound in iTunes or on web

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March 14, 2010 7:59:03 PM

After hours of troubleshooting this, I'm stumped and would appreciate anyone who has a solution.

After a fresh install of Windows 7 on my PC, I installed the updated drivers and files for my Soundblaster X-Fi Extreme Gamer sound card. I get sound when I test things in the Creative Console or in Windows. However, I get no sound when I go to a site like YouTube or in my iTunes.

Drivers are up to date, card appears to be recognized correctly by Windows and even shows the green audio bars moving when a sound file is playing. The onboard sound from my motherboard is disabled. I am at a loss to understand what isn't correct.

Would appreciate any suggestions, thanks.
March 14, 2010 8:12:35 PM

You say you're using the updated drivers; does this mean the most up to date drivers from the manufacturer's website or did you use the Driver Update utility in Windows? I can only suggest uninstalling the drivers from Device Manager and only use the ones from the manufacturer's website. Hope this helps!
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March 14, 2010 11:07:01 PM

moody89 said:
You say you're using the updated drivers; does this mean the most up to date drivers from the manufacturer's website or did you use the Driver Update utility in Windows? I can only suggest uninstalling the drivers from Device Manager and only use the ones from the manufacturer's website. Hope this helps!



Yes, I actually did get the drivers from Creative's site, using their utility that actually checks the devices in your system and recommends the drivers/files you need. I downloaded and installed their recommended driver and another file that apparently fixed a problem of device recognition in Windows 7.
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March 16, 2010 3:13:24 AM

spartan92 said:
After hours of troubleshooting this, I'm stumped and would appreciate anyone who has a solution.

After a fresh install of Windows 7 on my PC, I installed the updated drivers and files for my Soundblaster X-Fi Extreme Gamer sound card. I get sound when I test things in the Creative Console or in Windows. However, I get no sound when I go to a site like YouTube or in my iTunes.

Drivers are up to date, card appears to be recognized correctly by Windows and even shows the green audio bars moving when a sound file is playing. The onboard sound from my motherboard is disabled. I am at a loss to understand what isn't correct.

Would appreciate any suggestions, thanks.





Following up here. Tried uninstalling the device in Windows and now it's not even being recognized by Windows after a restart. The Creative site has a file that is supposed to "Correct the device detection issue in Windows 7" but downloading that file results in a wonderful "No device is detected" screen and the Installshield wants to close. Not very useful!

Trying to just download the newest drivers results in the same thing.

I don't THINK it's my PCI slot on my motherboard, as I even tried switching them and still no device is detected.

Anyone else figure out how to fix this?
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