Your opinion of Toshiba A65 and A75 series?

Archived from groups: comp.sys.laptops (More info?)

If customer support is important to you, then you'd better forget Toshiba.

"Sara" <zzz@nospam.com> wrote in message
news:4106fa12.20433133@news.tellurian.com...
| I'm in the market for a medium-grade laptop which will be used mostly
| for things like web surfing, e-mail, burning the occasional CD and
| also for restoring old photos with Adobe Photo Elements. No games or
| DVD viewing. It would stay mostly at home and travel just
| occasionally, so weight is not a huge issue. I would probably hook
| up my current monitor & mouse and perhaps a standard keyboard to it
| when using it at home. Good customer support & reliability are
| important as well.
|
| Local big-box computer chain stores have the Toshiba A65-S126 ($850)
| and A75-S226 ($1400) on sale this week, and I'm tempted.
|
| I'd appreciate any comments about these machines for my inteded uses,
| and any alternatives.
|
| Thanks!
| Sara
|

Archived from groups: comp.sys.laptops (More info?)

I also bought an A45 (-150) about six months ago, after experiencing "Dell
Hell" when I needed support for my Inspiron.

No problems so far. The computer seems to do everything reasonably well for
me. I'm primarily a programmer and web surfer, and don't count on the
machine for high-end graphics, which it doesn't have.

As to support, I have a Toshiba repair facility forty-five minutes away. I
was able to talk to the actual human who would be working on my computer,
should I need service. This, combined with the relatively low extra cost
for the three year warranty with accident coverage (one incident per year),
closed the deal for me.

No reason to regret my decision so far. The Toshiba seems to be a good,
solid, unspectacular computer at a moderate price.


"Al C." <no.spam.acanton@adams-blake.no.spam.com> wrote in message
news:10ggurukog584a1@news20.forteinc.com...
> Guess Who wrote:
>
> > If customer support is important to you, then you'd better forget
Toshiba.
> >
>
> Bought an A45 for my wife four months ago... on sale at Circuit City with
> rebate.
>
> I have to second the post about support. Their support is done off-shore
> (India?) and the folks I got on the phone didn't know anything and were no
> help at all... they said they would escalate and they took my number and
> e-mail but I never heard back either way.
>
> The docs you get with the machine are also 3rd rate.
>
> I would not buy another Toshiba based on the above two items.
>
> However, in fairness, I was able to install Slackware Linux to the laptop
with
> no problems and that's what my wife runs (with Crossover Office so she can
> use MS Word and Excel). So far there have been no hardware problems and
she
> likes the machine. I think it is big, heavy, clunky, slow, and badly
> engineered.... but I don't have to use it so I don't much care! If I had
to
> do it over again I would have paid a few more dollars and bought an IBM
> Thinkpad.
>
> Al Canton, President
> Adams-Blake Company, Inc.
> ***
> JAYA123 - the web-based total-office system for the
> small biz. Order entry, billing, bookkeeping, etc. for $14.95
> a month. Everyone says "It's cool as a moose!!"
> See why at:http://www.jaya123.com ('ja-eye-ah' means
> 'victory' in Sanskrit.)
> ***
>