Sign in with
Sign up | Sign in
Your question

Onboard Sound Output Gone Very Low

Last response: in Motherboards
Share
August 14, 2010 9:55:11 AM

Hi,

My problem is that one fine day the sound output on my desktop computer went very low without any reason or warning. I did everything I could, tried with different speakers, even with my stereo system, but the sound was low in all of them, so I figured this had to be a hardware problem inside the computer - or specifically on the motherboard, since I use the onboard sound output of my Intel DG31PR.

I think it started after - or just around the time - I changed my power supply unit (my computer had begun to restart by itself, esp when I tried to use the cd-rom drive, I checked and saw the power supply fan had stopped turning, so I replaced the PSU and all the problems went away, all except this one!)

So I exchanged my new power supply for another unit, but the sound problem is still there.

I've been struggling with this a long time, so all the obvious explanations are ruled out. (I've attached a few pics to illustrate!)









There are no hardware conflicts, I have tried with all the new and old drivers for the device, but nothing works. In fact, now I think the sound is getting progressively lower!





I'm also attaching the details of my dxdiag log, which also shows no problems with the sound:

------------------
System Information
------------------
Machine name: DESKTOP
Operating System: Windows 7 Ultimate 32-bit
Language: English (Regional Setting: English)
System Manufacturer: INTEL
System Model: DG31PR
BIOS: BIOS Date: 01/23/08 15:53:32 Ver: 08.00.10
Processor: Intel® Core™2 Duo CPU E4500 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 2048MB RAM
Available OS Memory: 2036MB RAM
Page File: 1546MB used, 10668MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_8086D608&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.6167 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/28/2010 18:23:36, 3154920 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_8086D608&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.6167 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/28/2010 18:23:36, 3154920 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No


The only explanation is that some component of the onboard sound has gone belly up, and the question that I want to ask is that is there some way this can be fixed (some small component replaced ~ with some minor soldering perhaps?) Or if I get a separate new sound card will it fix the problem or will it be the same since the new card will after all go on the same motherboard?

Thanx in advance for all your replies.
August 14, 2010 6:07:31 PM

Have you tried reinstalling your audio drivers?
m
0
l
August 15, 2010 3:49:32 AM

Yeah, I've tried installing and reinstalling new drivers and older drivers, but nothing helps.
m
0
l
Related resources
October 6, 2011 6:54:47 PM

Hi people :)  lately ive been having the same problem and i also have windows 7 and all the pictures u attached also apply to me and i still cant find the problem or how to fix it :(  i have bought many speakers to try on and i even reinstalled my computer to start all over but the sound is still too low!!! if anyone has fixed this problem please please email me at roxanadarkangel@hotmail.com i appreciate whatever help i can get, thank you
m
0
l
December 10, 2012 7:22:40 PM

This happened to me and the problem was I had the "HD Audio" front panel audio cable

connected to the motherboard. This kills the on-board audio! What you need to do is

disconnect the front panel cable from the motherboard and add the two little jumpers between

the 9 & 10 and the 5 & 6 pins. These are the two between the 7 pin & the missing pin. Once

the jumpers are in place the rear on-board audio should work again, at full strength. Search

for "Front Panel Audio Jumper" for images and more info.
m
0
l
!