Acer recovery partition not there

Hello, whenever i go to the acer erecovery management and click restore a green load bar and it just stays there and i think its there because its trying to find the D:partition but i have a virus and i think it has something to do with that, so how do i make it work again?
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More about acer recovery partition there
  1. have you tried going start > right click computer > manage, then seeing if your drive has the letter assigned?
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