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Outlook Express will not connect with e-mail provider

Last response: in Windows XP
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August 23, 2012 6:15:24 PM

When I click on my Outlook Express e-mail, my messages automatically begin downloading into my in box, until 2 days ago. Two days ago my ISP provider had an issue with e-mail, but claims the problem is fixed now.

The Problem: Now when I click on Outlook Express e-mail, I get a "Log on pop-up box" for my "log on server" asking me for my user name and password. Note: I've never had to log into my e-mail prior to my ISP provider "e-mail issue" 2 days ago. However, when I enter my user name and password, the window just pops-up again. I have contacted my ISP provider and they are able to get into my e-mail by entering my user name and password. They also reset my modem. But, I still cannot access my e-mail from my computer. Does anyone know what the fix is?

Thanks,
August 23, 2012 7:18:30 PM

The first thing I would suggest doing, is going in and deleting the account from Outlook Express and then making it again.
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August 23, 2012 11:00:55 PM

if I delete the account, will I loose everything currently set up in my Outlook Express (ie. saved messages)?
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August 24, 2012 2:47:51 PM

Dear CL,

Problem resolved. God spoke to me in a dream last night and told me to "system restore" which I did to a date before my ISP provider had an e-mail problem. And, the problem went away.

Thanks for your input.

Jerry
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!