My WD external hard drive wont format

when i go to format it it just comes up with 'windows was unable to complete the format'

someone please help
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  1. If the drive came with software from WD, use that. It likely cannot be formatted, because it has not been partitioned yet. The WD software makes this a snap. You could also do it in Windows via the disk management program, but the WD software is even easier.

    If you do not have a disk, just go to the WD support page for your hard drive, and follow the links to download it. I would also download the diag disk tool they have and burn it to a CD. Very handy also.
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