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Radeon hd 5870 dots on the screen

Last response: in Graphics & Displays
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January 16, 2010 5:35:16 PM

After playing a game for about an hour, i get dots of different colors all over the screen. The card is an XFX XXX edition. I have an intel core i7 processor overclocked to 4 GHZ. i'm not sure if this is causing problems but i have not overclocked the video card. any ideas?

Here is an image of Call Of Duty Modern Warfare 2, but it happens with every other game i have.



thanks
January 16, 2010 5:38:31 PM

Additionally, this only happens while actually playing the game. Not with game menus, or windows or playing movies.
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a c 195 U Graphics card
January 16, 2010 5:40:16 PM

download and use HW monitor, play a game and find out what the max temp your GPU hits is, artifacts are often caused by overheating.
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a b U Graphics card
January 16, 2010 5:47:50 PM

hunter315 said:
download and use HW monitor, play a game and find out what the max temp your GPU hits is, artifacts are often caused by overheating.


+1
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January 16, 2010 5:50:31 PM

Hey thanks for replying. i downloaded HW monitor and after playing for like 5 minutes, the max temperature reached by the video card was 64 degrees celcius. i'm not sure if that's too hot. it idles at about 43. thanks
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January 16, 2010 5:57:47 PM

actually i continued playing and since i posted the last message the max has been 74 degrees. i can increase the fan speed but it'll be really loud. before i do that, are these temps normal for this card?

thanks again
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a c 195 U Graphics card
January 16, 2010 6:02:32 PM

Anything below 85 is fine, 85+ is a bit hot, and the 5870 will throttle at 100C. You said that the issue doesnt normally occur until you have played for an hour, so leave HW monitor running in the background and play like your normally do, if you get the funny dots then check the max that HW monitor has read, it will generally take a while for the temps in a system to stabilize at their max value so play normally and if you get the same issue you will have a log of the temps.
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January 16, 2010 6:52:04 PM

Thank you very much for your help. I'll try what you sugested. If the problem is overheating, do you think this means the card is defective? The fan speed is at 22% by default. When I increase it to 50% temperatures go down significantly while playing the game. But it's so loud that I can hear it even with loud gunfire from the game.
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a c 216 U Graphics card
January 16, 2010 7:01:58 PM

solutionMaster said:
Thank you very much for your help. I'll try what you sugested. If the problem is overheating, do you think this means the card is defective? The fan speed is at 22% by default. When I increase it to 50% temperatures go down significantly while playing the game. But it's so loud that I can hear it even with loud gunfire from the game.


The fan should increase if the temperatures of the GPU high. Typically near 70C the fan might be up near 30% with the default settings.

75C is normal.
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January 17, 2010 3:29:12 PM

bystander - you are correct. when it's set to auto, the speed will adjust. i learned the reason i didn't hear it any louder when playing games is because the card doesn't over heat. I played last night until the artifacts came back and the max temp HWmonitor recorded was 74 degrees and based on hunter315's post, that is a normal temperature. Could it be too much voltage from overclocking the processor; although i didn't mess with the pci voltage.
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Best solution

a c 216 U Graphics card
January 17, 2010 4:03:06 PM

I've read that the memory temperature is not being measured on the monitor programs and is likely the culprit in this case.

You could try underclocking the memory a little bit (I run mine at 50 below stock). I've also overclocked the core. Since doing this I've never had the gray screen with vertical lines appear again and I gained performance.
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January 20, 2010 4:09:04 PM

So I called XFX tech support and they advised to lower the clocks to the stock speeds of a regular 5870. Mycard is the XXX model which comes overclocked from the factory to 900 core and 1300 memory. The regular card is 850 core and 1200 memory. I changed it and no more artifacts after playing for several hours. This is quite dissappointing since I paid about $30 more for the "XXX" label. The card still performs amazingly. It's just frustrating that it cannot perform at the speeds at which the manufacturer promised it would. I could RMA but after reading many posts about this specific card, i have a feeling there is a good chance the next one will have the same problem or worse. If anyone reads this, you would probably be better off buying the regular XFX hd 5870 or a 5870 from a different manufacturer. They are more available now.
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a c 195 U Graphics card
January 20, 2010 8:41:16 PM

Wow, its unfortunate that the GPU cant even sustain slightly elevated clock rates, they are probably saving the ones with good OC potential for the 5970. Realize though that XFX gets no say in the chip, and that if all of their slightly OC'ed cards have that problem, then likely all 5870s have a similar issue as all of the chips are made at the same foundry and there is no difference between brands. Hopefully that gets fixed in a revision soon, that is quite disappointing.
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January 29, 2010 12:04:55 AM

Best answer selected by Solutionmaster.
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