Hello,
A year ago I copied our family pictures, 500 or so, to a 500GB Toshiba external hard drive. About six month ago, my computer crashed so completely that I had to reinstall the original software, which involved formatting the hard drive.
After I completed this task, when I tried to read the Toshiba drive, I got all the folder names copied to my computer, but they were empty. Somewhere along the process, a message was displayed about encryption and not having the authority to retrieve the files. One time a string of 40 characters was displayed with no indication as to what it was. Subsequent attempts at reproducing that display failed.
When I first copied the photos to the hard drive I had no idea that the default mode was with encryption. MS gave no hint to that and neither did Toshiba. (I called Toshiba tech support and was told that the encryption was not of their doing; it was MS's). Do you think the 40-character string, which I copied, may be the encryption key to my photos?
Can you please help me?
A year ago I copied our family pictures, 500 or so, to a 500GB Toshiba external hard drive. About six month ago, my computer crashed so completely that I had to reinstall the original software, which involved formatting the hard drive.
After I completed this task, when I tried to read the Toshiba drive, I got all the folder names copied to my computer, but they were empty. Somewhere along the process, a message was displayed about encryption and not having the authority to retrieve the files. One time a string of 40 characters was displayed with no indication as to what it was. Subsequent attempts at reproducing that display failed.
When I first copied the photos to the hard drive I had no idea that the default mode was with encryption. MS gave no hint to that and neither did Toshiba. (I called Toshiba tech support and was told that the encryption was not of their doing; it was MS's). Do you think the 40-character string, which I copied, may be the encryption key to my photos?
Can you please help me?