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I have a Dell XPS 1640 laptop running windows 7. When I type ipconfig/all, it s

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Last response: in Motherboards
a b D Laptop
a b $ Windows 7
a b V Motherboard
September 5, 2010 8:12:48 PM

I have a Dell XPS 1640 laptop running Windows 7. Unfortunately, when I type "ipconfig/all" from the cmd prompt, my physical address displays as "00-00-00-00-00-00-00". How do I correct this problem? I'm told this is a software problem, but am seeking help. Dell wants to charge me to fix it, which is terribly unfair since I received it in this condition. Any assistance you can provide will be greatly appreciated.

More about : dell xps 1640 laptop running windows type ipconfig

a c 313 V Motherboard
a b $ Windows 7
a b D Laptop
September 5, 2010 8:59:23 PM

Hi cljniche and welcome to THG.

Download and use Everest to know the MAC address of ur rig that can be find in the Resume of the rig.