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Possible motherboard & video card issue

Last response: in Systems
February 4, 2010 12:24:27 PM

I'm building my first gaming computer. I need help figuring out a possible compatibility problem between my MSI K9A2 Platinum motherboard and my ATI Radeon HD 5870 video card. There are 2 ports on the video card HDMI and another one that I don't know about. I hooked my computer up to my plasma tv via HDMI cable and still couldn't get a picture. Am wondering if that other port has something to do with it or am I missing something. Any help would be appreciated, thank you.
a b U Graphics card
a b V Motherboard
February 4, 2010 3:37:54 PM

We need a bit more information. Is this a new build, or an existing build? Did you recently perform a hardware upgrade? What exactly happens when you turn on your computer? Have you performed every step in the READ before posting about boot problems! sticky at the top of the forum? It's there to troubleshoot "no video" problems.
February 6, 2010 4:13:54 PM

This is a new build. I have just recently bought parts from directly and from other merchants through This is my second computer but my first gaming computer, not a hardware upgrade. When I turn on my computer, all the fans run, the LED lights on the motherboard light up. The fan on the video card runs also, but no picture on the monitor and no beeping sounds. Yes I have run through the Read before posting boot problems. I will get a motherboard speaker and see what happens.
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February 7, 2010 4:42:52 PM

I have tried a different video card with same outcome, no picture. At this point I'm guessing the problem is not the video card but maybe the motherboard or something I missed, which could be more likely but I can't think of what that would be. The only thing that happens when I turn the power on is the fans turn on, nothing else. I looked for another jumper other than the CMOS but found none. there is a 4-pin connector on the motherboard and also a partially clear white plastic power connector on the motherboard (at least I'm assuming it is a power connector) What do with these 2 connectors if anything?

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February 7, 2010 4:50:38 PM

you need to have power to the 4-pin connector on your mobo. Do you not have anything plugged into it atm?
February 7, 2010 6:25:34 PM

Got it, thanks. looks good now. I had a feeling after looking at those 2 power connectors on the motherboard. Should be smooth sailing from here.
a b U Graphics card
a b V Motherboard
February 8, 2010 1:09:01 PM

LOL! Chalk another one up to good old #2 from the checklist. If anyone has any ideas how to make that stand out more in the checklist let me know. I already have it in bold red font and people still miss it! Maybe 24 font will help. :) 
February 18, 2010 12:47:46 PM

Best answer selected by RichardRahl32.