The RJ-45 is connected from my PC to a router. Haven't contacted them yet, I know they would just walk me through the regular unplug your internet, wait 10 seconds, blah blah. None of which is going to fix the awful ping times.
I thought there may be another solution for this. Anyone?
There should be a ping function under diagnostics or some other menu. Refer to the manual for more info or provide info about your router. I have 3 routers and I can ping on all of them. If a ping from your router to your ISP is low latency, then the problem is between your PC and your router.
Call the ISP. If you get the typical run a round ask to speak with a supervisor. Tell them you are experiencing a high ping when you test the connection. Most of the operators are impressed if you mention ping. They may send a technician out to test the line, could be something that is beyond your control and you will be happy you called.
I had similar problems with Cox a couple of times. When I called them they tested my connection while we were on the phone. The tech stated that there was nothing wrong with my connection. After systematically replacing all the other cables and components in my network I replaced my modem called Cox again and had them add the new MAC address into their system and my problem was solved. I had to replace my modem every two years with them.
FYI: The Cox tech on the phone stated that if they sent out a tech to my home I would have to pay for it.