hi bubblehead - yes i have logged on as administrator - but there is no "run as" in the program's properties
any other suggestions?
here is something that may help you (new links that I found that I did not put in my question and is too technical for me):
WMI TOOL AUTHOR DOCUMENT:http://technicallyspeaking.biz/doityourself/downloads/WMI/WMIDiag/WMIDiag.doc
WMI LINKS TO BAT FILES and MAIN LEVEL DIRECTORY:http://technicallyspeaking.biz/doityourself/downloads/WMI/
btw - what do you think of 'the last resort'?