Acer laptops support

Hello,
I clear all my cookies, scan my laptop and since I could not my laptop to start since
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More about acer laptops support
  1. Should be in the manual that came with the laptop or look online.
  2. We need way more info.
    Did the virus scan find anything and delete or quaranteen it?
    What model Acer?
    What OS?

    until then: http://support.acer.com/
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