Santa Cruz Installation Problems

Hello. I recently got a Turtle Beach Santa Cruz off ebay in order to replace the onboard sound of my motherboard whch had gone dead. However, I haven't been able to install it. I'm running Windows XP Pro SP3. I downloaded the latest drivers off the TB website (4193) and follow the exact instructions given in their FAQ for installation, however, after I accept the install of unsigned drivers, Windows always throws a "installed device error" and the installation hangs; if I end the instllation process I get a runtime error message. If I reboot the PC, I getno sound and the sound card is not recognized. Even if I uninstall the components, I have to manually remove the card and reinsrt it in order to get Windows to recogniz it again (I don't do this with the PC on, of course). Already tried changing PCI slots and no luck. I'm certain the PCI works becuase I had a SB installed in the very same slot (which was migrated to a newer PC). I'm thinking of doing a clean Windows install to see if it fixes the issues I've been having, but first I wanted to ask for advice here.
Here's more detailed specs pf the PC in question:

AMD Athlon 64 3500+ AM2
Biostar GeForce 6100 AM2 Mobo
2GB DDR2-667 RAM
GeForce 7300 GT 256MB
320GB Caviar Blue HDD

Thanks for your time, and I'd appreciate the help.
5 answers Last reply
More about santa cruz installation problems
  1. I'm going to guess it's a defective sound card.
    Also try changing settings in the bios, turn off serial port if not in use.
    Is" Plug and Play" turned on or off in bios?
  2. Did you turn off "On Board Sound" in the bios?
  3. Tacoboy said:
    Did you turn off "On Board Sound" in the bios?

    Hi, solved the problems, turns out the PCI contact's where dirty, cleaned them with help of a pencil eraser and was finally able to install, but now the front spaker jack doesn't work. Is it possible to fix this?
  4. check your cables connector from the front panel to your mobo...
  5. wa1 said:
    check your cables connector from the front panel to your mobo...

    No, didn't mean the jack from the front of the case, but the rear jakc that goes to the front speakers.
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