Seagate portable device 500GB

I have run the SeaTools for Windows application to test the drive.

Short Drive Self Test = pass
Long Drive Self Test = FAIL
Short Generic = FAIL
Long Generic = Fail

What can I possibly do? I cannot even get an RMA # to display if I cannot get these tests to run. How can I return it without the RMA? or any way to offload the data?
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More about seagate portable device 500gb
  1. You should be able to RMA anyway, in worst case scenario you will have to call them
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