Alienware M9700 CD Drive

I'm trying to do a system recovery on a friends Alienware Aurora M9700 Laptop. Could not boot from the disc on start-up at which point I made my way into the device manager only to find that the CD-drive was not even installed on his computer!

He recently sent it to a techie for other issues but how the CD-drive became driver-less is beyond me.

He does not have his account information for the Alienware login so I cannot access the drivers specific to his PC. Could someone point me in the right direction for finding the correct drivers so I can get this thing back to functionality?

I'll be checking this thread frequently, so feel free to fire away questions and I will quickly respond to them.