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Laptop computer wont shut down

Last response: in Windows XP
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At this point, I can click shutdown from the start menu...but then it takes a full minute or two before the actual shutdown menu pops up...then, once the menu pops up and I click "shut down", it takes another 2 minutes minimum before the computer actually shuts down. It just sits there saying "computer shutting down" for what seems like forever...
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