My Gateway runs great until a restart is requested by me or a program. A few days ago, it would restart just fine.
When I select Restart, the computer appears to shut down fine, it beeps to restart, the Windows 7 screen begins to open but it freezes with three colored dots on the screen. It always stops in exactly the same place.
If I kill power, then boot again I get an offer for Windows to repair itself. If I let it, it cannot repair. If I select Boot Windows Normally, all is well. I can't tell there are any issues.
Except for this one problem, things are really running well. Odd.
I've run Chkdsk, SFC/ SCANNOW, and PC Pitstop Optimize3. Nothing finds a problem or fixes anything.
I'm stumped. Any ideas?
Tech Support Guy System Info Utility version 18.104.22.168
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 965 @ 3.20GHz, Intel64 Family 6 Model 26 Stepping 4
Processor Count: 8
RAM: 12279 Mb
Graphics Card: ATI Radeon HD 4870 X2 , 1024 Mb
Hard Drives: C: Total - 953766 MB, Free - 875155 MB; D: Total - 953866 MB, Free - 824991 MB;
Motherboard: Gateway, TBGM01, , U00B092001094
Antivirus: Lavasoft Ad-Watch Live! Anti-Virus, Disabled
If you can boot into safe mode it must be a driver or startup program hanging you up. Have you tried booting into safe mode, run msconfig and disabling your startup programs temporarily. You might find it via trial and error by running a single startup program at a time or in small groups.
It can boot into safe mode because most of the drivers aren't loaded and startup programs are supressed. Did you run msconfig and disable all startup programs while you were booted into safe mode and before rebooting?
Other than that, I don't know what else you can try.
Try enabling Boot Logging on a restart . . . before Windows begins to boot, press and hold the F8 key . . . then boot by clicking "Enable Boot Logging".
Windows will create a file: C:\Windows\ntbtlog.txt
Hopefully the last thing listed will be the prog that your system is hanging on. Or the one before it. If the latter, you could enable Boot Logging during a boot you know will be successful, and get the full list.
never used it - but in order for the feature to be useful it should work, and may give us some more info.