Help please - iomega home media nas has deleted itself

Try contacting Iomega directly

https://iomega-na-en.custhelp.com/app/home

DId you find a solution for this yet? I have the same problem and am trying different recovery programs now without much luck.

I have experienced the same problem just this morning.

I could not connect to my iomega storage device, rebooted my laptop, the device itself and my router and after a while it seemed to be ok but voila, the device seemed to have reconfigured itself and was showing a full terabyte of availabilty with years of work gone.

The device is still under warranty so I have logged an incident with Iomega support online. It's sunday so I don't want expect to hear from them today and with tomorrow being a bank holiday I am not sure if they are open but I will call them up. I have lost everything... I also backed up data to a folder labelled data on the same drive so I am absolutely disappointed and completely devastated with this.

Help someone please?

Mine has done they same but unfortunatly it is out of warranty, I contacted Iomega but they wanted 40 euros for tech support before they even listened to what the problem was and offered no further assistance if they couldn't fix it over the phone. I just wondered if they managed to repair it or did you have to send it for data recovery, Thanks

I have encountered the exact same problem this morning. The only thing I can think of is that about 10 days ago I upgraged the firmware to the latest version - as recommended by iOmega. Its a pity that iOmega techsupport is absolutely useless.

Hi fellow victims of Iomega,

I had the exact same issue - after restarting my iomega home media drive, all folders were showing as empty in the storage manager application.

I did hours of research, and even installed ubuntu to read the drive directly as a linux hard drive. Folders were still showing empty. I finally concluded that data restoration was the way to go, although I had some concerns about losing file/folder structure. I tried photorec (from cgsecurity.org), and it found files but did not seem capable of restoring file structure. Note that iomega uses XFS, and *not* EXT for the file system on this drive. Perhaps that's one reason I could not read the files from Ubuntu.

I kept searching for other tools and found an inexpensive XFS recovery tool that is doing a fantastic job of recovering both files and my file system structure: Raise Data Recovery for XFS, available from Avangate (http://www.ufsexplorer.com/rdr_xfs.php) for just over 20 Euros. It took 7 hours to scan through about 1.2 TB of data on the Iomega drive, and it is restoring the approx. 24,000 files to an external 2TB drive right now. I'll have to do some manual re-naming of directories, but that's about the extent of the pain.

Hope his helps.

Question -to se thi softwar, did you need o take the actual disk outof the box and conect it directly to the computer ?

Sorry - re-typing !

In order to use the Avangate softare - did you need to remove the drive from the NAS box and connect it to you PC directly ?

i took the drive out in mine tried several programs, managed in the end to save some of my photos but not much else. Since then when trying other software for recovery the drive itself has now given up completely.

So could it be that the nas loses the info when the drive is close to failure?

Ouch! We need to boycott -Iomega - LOL

I just had the same problem, I bought me device about 2 years ago and IOMEGA wont provide support unless I provide a proof of purchase, even though I registered the product right after I bought it. Bunch of BS. I found a way to recover all my files from the deleted drive.

1. download "Restore My Files" program.
2. take the NAS drive out of the enclosure.
3. connect the drive to a desktop like a regular hard drive.
4. partition and reformat the drive for NTFS with Disk Mangement to allow your computer to see the drive.
5. Run Restore My Files on the drive you just installed.

I got all my pictures and songs back. IOMEG sucks and I will not buy them ever again.