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Computer not recognizing all of my ram

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October 21, 2010 7:38:25 PM

Im having an issue I upgraded my computer to windows 7 home premium 64bit
my computer was recognizing all 4gbs at first but i blue screened awhile ago and i had to reinstall the OS
but now my computer is only recognizing 3/4gbs i have.....there are 2 sticks of 2gbs installed if someone has some insight on how to help it would be greatly appreciated





Gateway GT5676
Processor AMD Phenom™ 9600, 64-bit quad core processor
Each core operates at 2.3 GHz
2 MB L3 cache
3600 MHz system bus
Chipset AMD® 780G with hybrid graphics
Memory
Installed: 4096 MB DDR2, 667 MHz, (PC2-5300) dual channel memory (two 2048 MB modules)
Expandable to: 8 GB (4 DDR2 DIMM slots - 2 DIMMs available)
Hard Drive Two 320 GB, 7200 RPM, SATA II hard drives (640 GB drive space)
Optical Drive DVD ±RW, 18X super multi-format dual layer drive with Labelflash™ support (up to 8.5GB)
Write max: 18X DVD±R, 8X DVD+R DL, 8X DVD-R DL, 8X DVD+RW, 6X DVD-RW, 12X DVD-RAM, 48X CD-R, 32X CD-RW
Read max: 16X DVD-ROM, 48X CD-ROM
Supports Labelflash™ on disc printing (req. Labelflash media)
Media Card Reader 15-in-1 high speed digital media manager with Smart Copy button supporting the following:
Compact Flash™ (CF) I, II
IBM Microdrive™ (MD)
SmartMedia™ Card (SMC)
Memory Stick™ (MS)
Memory Stick Duo™ (MS Duo)
Memory Stick PRO™ (MS PRO)
Memory Stick PRO Duo™ (MS PRO Duo)
Secure Digital™ (SD)
Mini Secure Digital (MiniSD)
Multi Media Card (MMC)
RS Multi Media Card (RS-MMC) (need adapter)
Multi Media Plus Card (MMC Plus)
Multi Media Mobile Card (MMC Mobile)
xD-Picture Card™ (xD)
Video Integrated ATI® Radeon™ HD 3200
Up to 256 MB shared video memory
ATI Radeon hybrid graphics
Audio Integrated 8-Channel (7.1) High Definition Audio
Network Support Integrated 10/100/1000 Mbps LAN
Modem 56K ITU V.92 ready Fax/Modem with RJ-11 ports
Power Supply 300 watt
Add-in Card Slots
One PCI Express ×16 (graphics interface)
One PCI Express ×1
Two PCI conventional
External Connectors
One PS/2 keyboard port
One PS/2 mouse port
One VGA monitor port
One HDMI port
Six USB ports (four rear, two front)
Two IEEE 1394a port (one rear, one front)
One RJ-45 Ethernet LAN port
Eight audio jacks (six rear, two front)
Drive Bays Five total:
Two external 5.25-inch
One external 3.5-inch (with a docking bay for optional Gateway 2.5-inch removable USB hard drive)
Two internal 3.5-inch (hard drive)

Best solution

a c 347 } Memory
October 21, 2010 8:27:22 PM

Yea Haw - lots of info.

Post the following info:
1. How many 'partitions' do you have? Did you recently add a partition?
2. Exact part-number of RAM and/or link - use CPUz to identify {SPD -tab} http://www.cpuid.com/softwares/cpu-z.html
3. Load Optimized/Defaults and/or Clear CMOS
4. Did you purchase the RAM or was it installed by Gateway?
5. How much RAM is being shared by the ATI Radeon hybrid graphics?
6. Verify the following:

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October 21, 2010 8:43:02 PM

jaquith said:
Yea Haw - lots of info.

Post the following info:
1. How many 'partitions' do you have? Did you recently add a partition?
2. Exact part-number of RAM and/or link - use CPUz to identify {SPD -tab} http://www.cpuid.com/softwares/cpu-z.html
3. Load Optimized/Defaults and/or Clear CMOS
4. Did you purchase the RAM or was it installed by Gateway?
5. How much RAM is being shared by the ATI Radeon hybrid graphics?
6. Verify the following:
http://i1013.photobucket.com/albums/af254/Jaquith/Boot_OPT.gif
http://i1013.photobucket.com/albums/af254/Jaquith/RM_7PRO6GB.gif






1. I recently added a partition on to main hard drive
2. the manufacturer of the ram is Hyundai Electronics part number for the ram is HYMP125U64CP8-Y5
3. not to sure about #4 what u mean but from the picture ...in msconfig i have number of processors check and thats 4
and maximum memory checked also and that says 4096
4. The ram was installed by gateways
5. I forgot to mention i have installed a separate graphics card nvidia 9600gt card installed
6. in resource monitor it says here is 1025mb in hardware reserve so that is where that extra memory is but i dont know how I went about reserving that memory
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a c 347 } Memory
October 21, 2010 9:10:18 PM

The problem more than likely is that the on-board ATI Radeon hybrid is sucking {reserving} most of the missing 1GB; it does NOT have dedicated RAM for it 'borrows' RAM from your system's memory. It does NOT matter if you have a dedicated GPU.

I am NOT familiar with your BIOS and I ass-u-me there is some way to disable the on-board graphics in the BIOS -> you can also TRY disable the ATI Radeon in the Device Manager select the ATI Radeon | right-click and selecting 'Disable' then reboot; but the Device Manager option may or may not release the RAM, the BIOS option does release the RAM.

Also, partitions can also pull from your RAM; it is a proven issue.
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a b } Memory
October 21, 2010 9:13:03 PM

Here is a silly question, when you re-installed the OS, did you select the 32 bit version by any chance? I don't know how the OS disk you have installes, but I have seen restore disks that give you an option of either 64 or 32 bit, you could have selected 32 bit during the re-installation.
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October 21, 2010 11:22:36 PM

I figured out the problem it was because i had checked in msconfig the max memory once i unchecked that and restarted my computer the ram came out of limbo
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a c 347 } Memory
October 21, 2010 11:30:38 PM

Kinda like #6 above!

Glad you fixed it!
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October 21, 2010 11:33:18 PM

Best answer selected by Knighthawk375.
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