Sign in with
Sign up | Sign in
Your question

Remote Troubleshooting Help

Last response: in Systems
Share
March 3, 2010 2:38:09 PM

EDIT: Just saw that there's a whole sticky about this sort of thing, I just must have missed it by jumping straight to this section of the forum. Thanks to MacAdmiral as well for pointing it out. Still, if anything about this combination jumps out at people, it could be useful.

Hello,
My father recently got all the parts for a new homebuilt system, and after putting it together is unable to get any video. I'll see the box myself in a couple of weeks, but I was hoping that someone might have some idea, maybe based on the hardware, of possible problems.

The only further technical details I have are that the fans apparently all start up, and that the case has no speaker and so there's no startup beeps. Also, my father works with electronics (just not computers) professionally, so I'm relatively sure it's not something not plugged in or equally obvious. But even obvious suggestions may be helpful.

The Build:
Phenom II X2 3Ghz
GIGABYTE GA-MA770T-UD3P AM3 Mobo
POWERCOLOR AX4850 1GBD3-PH Radeon HD 4850
Patriot 2GB 240-Pin DDR3
BFG Tech GS-550 550W Power

Thanks for any suggestions.

More about : remote troubleshooting

a c 84 B Homebuilt system
March 3, 2010 2:42:59 PM

Send him the link to the standard troubleshooting sticky (it's in my signature). Without knowing more about what's going on, we can't really do anything to help...
m
0
l
a b B Homebuilt system
March 3, 2010 2:47:58 PM

First, is the power supply connector from the PSU plugged into the video card (top corner) to give it power?

It appears there is no built-in video on the mobo, so there should not be any need to adjust the BIOS for use of the PCI card.

Check to make sure the card is seated properly. Sorry if these ideas seem insultingly basic, but sometimes the obvious isn't.

Any possibility he could try a different video card to verify that everything else is working? Similarly, any way he could try this Powercolor card in another machine to verify it?
m
0
l
March 3, 2010 3:05:46 PM

As far as seating and power connections, it's probably the first thing I'll check once I get to see it myself, so it's not at all insulting. I've had more than one occasion when I've jumped straight to the difficult fixes when I've forgotten something like power, so pointing out specifics is good.

For switching cards around, I think he mentioned putting his old card in there, and getting the same problem. Of course, without power or proper seating the same problem would be there, but as he put it back in the old box properly it'd probably be something else. There is also the chance that the old card was too old; don't remember specifics other than it having 256mb ram. I have a very similar card that I know works, so I'll be able to switch that out eventually.
m
0
l
!