I live in Canada and I do not know whether I should pay the $50 fee (and postage) to send in my Sapphire ATI Radeon HD4850 1G DDR3 dual dvi video card for RMA (paid $210 March 2009, can they really charge me? I still have a warranty).
So, I tried to build my own computer for the first time almost a year ago (my warranties are coming up soon). I have always had trouble with what I assume is the video card, I thought it was overheating, because:
-The computer just restarts after playing 3D games for a while (recently I reformatted with Windows 7 and I get a blue screen for a few seconds before the computer restarts)
-It usually only cuts out when I am playing 3D games, or other 3D rendering programs
-I can increase the amount of play time by opening up my case and turning the fans to max but it still eventually cuts out
-I can extend play time by turning down in-game graphics settings
-3D shooters cut our early, Company of Heroes last longer if I use the standard view, whereas Civ4 on lower resolution goes for hours.
-Most recently I have been using this weekends free Shattered Horizon which will give me a blue screen inside 10 minutes
I have tried any number of driver combinations:
All windows drivers still lead to problems
-Windows 7 64-bit, CCC and driver versions 9.4 to 10.1
-Windows XP, the original drivers from the manufacturer's CD, to 10.1
-After my reformat I get error messages during the "drag and drop transcoding" install but the drivers and CCC still install
-Linux ATI drivers seem fine but I don't have any 3D intensive programs on Ubuntu (.avi movies flicker)
I recently replaced the thermal paste which does keep the temperature down but the card still cuts out.
During 'Shattered Horizon' crashes the, last temp I saw on the CCC overdrive read-out was 76degrees C so I think I can rule out overheating.
Some of the blue screen errors (scribbled down in the few seconds before reboot, can I collect the full report somehow?):
Either something about a "Page fault" or "driver IRQ not less than"
Files mentioned:
srt.....sys
dxgmms1_sys
and others.
Has anyone seen anything similar to this before?
Can I be confident this is my video card giving me trouble? Is there a way to rule out all my other hardware?
Should I bother with the RMA? Any recommendations for a cheap temporary replacement while I wait for the RMA?
I thought this was a good card, I do not want to sink significant money into another card that would drop performance (if I had any to start with)
Should I buy nVidia next time? I am limited by my power supply (500W and only one power connection for PCI-E card)
Screen Resolution: 1680 x 1050
Video Card read-out from cpuid:
Graphics
-------------------------------------------------------------------------
Number of adapters 1
Graphic APIs
-------------------------------------------------------------------------
API ATI OD5
API ATI I/O
Display Adapters
-------------------------------------------------------------------------
Display adapter 0
Manuf. API index 0
Display name \\.\DISPLAY1
Name Radeon HD 4850
Codename RV770
Technology 55 nm
Memory size 1024 MB
Memory bus width 256 bits
GPU ref clock 100000
PCI device bus 5 (0x5), device 0 (0x0), function 0 (0x0)
Vendor ID 0x1002 (0x174B)
Model ID 0x9442 (0xE810)
Performance Level 0
Core clock 500.0 MHz
Memory clock 993.0 MHz
Software
-------------------------------------------------------------------------
Windows Version Microsoft Windows 7 (6.1) Ultimate Edition (Build 7600)
DirectX Version 11.0
System:
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
2x2Gb ocz pc2 6400 DDR2 @ 400Mhz 5-5-5-15
Mainboard Model P45 Neo3 (MS-7514) (0x0000043D - 0x1272BD20)
Earthwatts 500W max
Thank you for any input.
So, I tried to build my own computer for the first time almost a year ago (my warranties are coming up soon). I have always had trouble with what I assume is the video card, I thought it was overheating, because:
-The computer just restarts after playing 3D games for a while (recently I reformatted with Windows 7 and I get a blue screen for a few seconds before the computer restarts)
-It usually only cuts out when I am playing 3D games, or other 3D rendering programs
-I can increase the amount of play time by opening up my case and turning the fans to max but it still eventually cuts out
-I can extend play time by turning down in-game graphics settings
-3D shooters cut our early, Company of Heroes last longer if I use the standard view, whereas Civ4 on lower resolution goes for hours.
-Most recently I have been using this weekends free Shattered Horizon which will give me a blue screen inside 10 minutes
I have tried any number of driver combinations:
All windows drivers still lead to problems
-Windows 7 64-bit, CCC and driver versions 9.4 to 10.1
-Windows XP, the original drivers from the manufacturer's CD, to 10.1
-After my reformat I get error messages during the "drag and drop transcoding" install but the drivers and CCC still install
-Linux ATI drivers seem fine but I don't have any 3D intensive programs on Ubuntu (.avi movies flicker)
I recently replaced the thermal paste which does keep the temperature down but the card still cuts out.
During 'Shattered Horizon' crashes the, last temp I saw on the CCC overdrive read-out was 76degrees C so I think I can rule out overheating.
Some of the blue screen errors (scribbled down in the few seconds before reboot, can I collect the full report somehow?):
Either something about a "Page fault" or "driver IRQ not less than"
Files mentioned:
srt.....sys
dxgmms1_sys
and others.
Has anyone seen anything similar to this before?
Can I be confident this is my video card giving me trouble? Is there a way to rule out all my other hardware?
Should I bother with the RMA? Any recommendations for a cheap temporary replacement while I wait for the RMA?
I thought this was a good card, I do not want to sink significant money into another card that would drop performance (if I had any to start with)
Should I buy nVidia next time? I am limited by my power supply (500W and only one power connection for PCI-E card)
Screen Resolution: 1680 x 1050
Video Card read-out from cpuid:
Graphics
-------------------------------------------------------------------------
Number of adapters 1
Graphic APIs
-------------------------------------------------------------------------
API ATI OD5
API ATI I/O
Display Adapters
-------------------------------------------------------------------------
Display adapter 0
Manuf. API index 0
Display name \\.\DISPLAY1
Name Radeon HD 4850
Codename RV770
Technology 55 nm
Memory size 1024 MB
Memory bus width 256 bits
GPU ref clock 100000
PCI device bus 5 (0x5), device 0 (0x0), function 0 (0x0)
Vendor ID 0x1002 (0x174B)
Model ID 0x9442 (0xE810)
Performance Level 0
Core clock 500.0 MHz
Memory clock 993.0 MHz
Software
-------------------------------------------------------------------------
Windows Version Microsoft Windows 7 (6.1) Ultimate Edition (Build 7600)
DirectX Version 11.0
System:
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
2x2Gb ocz pc2 6400 DDR2 @ 400Mhz 5-5-5-15
Mainboard Model P45 Neo3 (MS-7514) (0x0000043D - 0x1272BD20)
Earthwatts 500W max
Thank you for any input.