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Help! having problems with FXF Geforce 9500 GT

Last response: in Graphics & Displays
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February 25, 2010 1:17:32 AM

after installing my XFX Geforce 9500 gt card along with the drivers everything seamed to work but when attempting to play a game the only thing that appears is the frame of the window in which the game is supposed to run. also, unless i have the hardware acceleration set to none, when ever i drag a window the positions where the window passed through are shown (slow redraw or refresh rate, one of the two)

in the device manager, it shows a yellow exclamation point next to the graphics card; in it`s properties it says
"This device cannot find enough free resources that it can use. (Code 12)"

when trying to access the NVIDIA Control Panel a message appears which says
"NVIDIA Display settings are not available You are not currently using a display attached to an NVIDIA GPU"

when trying to access one of my games, a message comes up which say
"Your video card performance has not been found. A quick becnch will be performed."
this is followed by the frame of the game window and then by a message which says
"Could not retrieve your graphics drive performance. Automatic graphics quality may be inadequate."
then when the game runs only the frame of the window appears

the drivers have been uninstalled and installed again multiple times using the drive from the cd (version 178.24W) as well as the latest one from the websaite, windows has been updated completely, old integrated graphics card drivers have also been uninstalled

what do i have to do to make this work?

Extra info about my pc:
Pentium 4 3GHz processor
computer is an IBM ThinkCentre A51 8131-33U-changes include:
a 430 watt Antec power supply model BP430
original RAM switch for 4 Kingston 1GB RAM Cards model KVR400D2N3K2/2G
a Lite-on dvd drive model iiHAS220-06
Seagate Barracuda 500GB Hard Drive
and the XFX Card which is connected to a Samsung 22" screen using a VGA cable with a DVI to VGA adapter between the card and cable
a c 173 U Graphics card
February 25, 2010 2:45:50 AM

OK did you uninstall the old drivers? What is the model of the psu so I can look it up? Are you able to test the card in another pc?
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February 25, 2010 3:01:56 AM

yeah, old drivers are uninstalled, well at east they don't appear in the device manager or add/remove programs

"a 430 watt Antec power supply model BP430"

and i currently living in a dorm room so everyone i know has a laptop
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a c 173 U Graphics card
February 25, 2010 12:19:21 PM

ddeleon4 said:
yeah, old drivers are uninstalled, well at east they don't appear in the device manager or add/remove programs

"a 430 watt Antec power supply model BP430"

and i currently living in a dorm room so everyone i know has a laptop


OK your psu is good enough to run a 9800gt so i doubt that it is the issue so it must be the card. If you can't test it in another box then you should RMA or take the card back to the store that got it.
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February 25, 2010 12:45:14 PM

i was hoping you didn't say that because when i got the card i also got an incorrect psu which i had to RMA back, but then i didn't have enough money for the correct one, and it has definately been to long for me to RMA it back to Newegg

i really thought it was the software because it works with everything except the games i have installed, but the games from sites like bored.com work fine
is there anything else that i can do to fix it?
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a c 173 U Graphics card
February 25, 2010 12:52:44 PM

ddeleon4 said:
i was hoping you didn't say that because when i got the card i also got an incorrect psu which i had to RMA back, but then i didn't have enough money for the correct one, and it has definately been to long for me to RMA it back to Newegg

i really thought it was the software because it works with everything except the games i have installed, but the games from sites like bored.com work fine
is there anything else that i can do to fix it?



OK what is the temps that the card is working at? Gpu z and riva tuner will help you figuring that out. Is the fan spinning?
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February 25, 2010 1:11:41 PM

ok, i have riva tuner installed, but how do i check the temp

and yes the fan is spinnig
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a c 173 U Graphics card
February 25, 2010 1:39:57 PM

ddeleon4 said:
ok, i have riva tuner installed, but how do i check the temp

and yes the fan is spinnig


OK once you have the program open click on the first little box next to the drop down menu that has the name of your card and then the icon that has the magnifying glass and a chip. Once you have done that it will show the temp as well other things. To overclock to change the fan speed the little box below that has an option in the fan tab to change the speeds. Detect now and don't reboot turn the fan speed up if needed.
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a c 271 U Graphics card
February 25, 2010 4:29:03 PM

ddeleon4 said:
don't understand how to change the fan speed or which one of the graphs shown is the fan speed or temp, so i just got a pic of the entire thing and here it is

http://img705.imageshack.us/img705/3392/hardwaremonitor...

is this what u meant? which one is the temp?

Your fan is at 40% duty cycle. ;) 
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February 25, 2010 4:37:11 PM

ok, so how do i find out if the temp is good or if i should increase the fan speed? and if i do need to increase the fan speed how would i do that? also, back to original question, with this information can you guys tells me how to fix the problem or do u need more info and how do i get it?
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a c 271 U Graphics card
February 25, 2010 4:44:08 PM

First off, what driver version are you using?
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a c 173 U Graphics card
February 25, 2010 5:10:03 PM

ddeleon4 said:
ok, so how do i find out if the temp is good or if i should increase the fan speed? and if i do need to increase the fan speed how would i do that? also, back to original question, with this information can you guys tells me how to fix the problem or do u need more info and how do i get it?



I am trying to help you rull out heat being the cause of the problem. If the gpu is running hot like 70c+ then you need to turn up the fan speed but if it isn't hot then it is not a cooling issue. Then the card maybe defective but go ahead and try new drivers again.
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February 25, 2010 7:31:53 PM

download and installed the newest drivers on the XFX site and nothing seems to have changed from what i can see. any other ideas
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a c 271 U Graphics card
February 25, 2010 7:38:48 PM

The latest drivers are 196.34, but as I don't know your OS I can't give you a link.
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February 25, 2010 7:49:39 PM

at first i used the one on the cd that it came with, which is the 178.24w, then did a few more tries with the 196.21 then two more tries with the 196.34 yesterday and once with the 196.21 again today
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a c 271 U Graphics card
February 25, 2010 8:40:04 PM

Looks like it could be a dodgy card then, if you cant test the card in another machine I would suggest you RMA it.
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February 25, 2010 8:48:05 PM

to late to RMA it to neweegg like i said earlier, but what are my chances of getting XFX to do something about this? cuz they still haven't replied to the "support ticket" that i sent early tuesday
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a c 173 U Graphics card
February 25, 2010 8:50:42 PM

ddeleon4 said:
to late to RMA it to neweegg like i said earlier, but what are my chances of getting XFX to do something about this? cuz they still haven't replied to the "support ticket" that i sent early tuesday


They usually respond sooner, I had to RMA my 780i once. Give them another day or so before emailing them again.
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a c 271 U Graphics card
February 25, 2010 8:56:56 PM

ddeleon4 said:
to late to RMA it to neweegg like i said earlier, but what are my chances of getting XFX to do something about this? cuz they still haven't replied to the "support ticket" that i sent early tuesday

Because you mentioned the egg I assumed you were in the US and because XFX have a double lifetime warranty for you guys I again assumed you would RMA to them.
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February 26, 2010 2:23:52 PM

just got a response form the techs at XFX from the message i had sent on Tuesday say that i should update my BIOS, just wanted to know what you guys thought and maybe an explanation on how to go about updating the BIOS cuz i have no clue
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February 26, 2010 2:32:02 PM

did some searching and found this on the lenovo site regarding the latest BIOS

version 2FKT25A

* Enhances fan control to match processor updates
* Fixes a problem where PCI game port cards would not work

well I'm ecstatic to say the least, good chance that i won't have to go through the trouble of returning the card and getting a new one, hopefully it works, i'll keep you guys updated
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February 26, 2010 3:41:22 PM

yeah, just finish flashing the BIOS and even reinstalled the drivers but still nothing, guess i'll just have to wait and see what the tech says next
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a c 173 U Graphics card
February 26, 2010 4:28:29 PM

ddeleon4 said:
yeah, just finish flashing the BIOS and even reinstalled the drivers but still nothing, guess i'll just have to wait and see what the tech says next



If they agree to replacement you will need to fill out a very basic form (pdf) and print it. Include the document with the card in the package (tracking helps when one is eager). They usually get packages after a week or so and they only take about a day or so when in their labs to rule it out as defective or not. If dead they will send you a new/refurbed card.
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February 26, 2010 4:41:49 PM

the tech also mentioned , in the same message where he talked about updating the BIOS, that my pc may not be compatible with the card but i don't understand what would make it incompatible? i thought that as long as i could supply the power the card needed, had the correct slot for it on the motherboard it, and my system wasn't insanely outdated it would work, is there something i'm missing? u guys got any idea what that could be?
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a c 173 U Graphics card
February 26, 2010 4:52:55 PM

ddeleon4 said:
the tech also mentioned , in the same message where he talked about updating the BIOS, that my pc may not be compatible with the card but i don't understand what would make it incompatible? i thought that as long as i could supply the power the card needed, had the correct slot for it on the motherboard it, and my system wasn't insanely outdated it would work, is there something i'm missing? u guys got any idea what that could be?


They gave me that answer about my 7900gtx duo which I do swallow but about your card I don't think so make them replace your card and if that one two doesn't work then you will have to try a older card or one that isn't totally powered from the slot.
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February 26, 2010 4:59:56 PM

ok, thanks for the help, really appreciated it, i'll call them later today before they close. i'll keep u guys updated.
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March 1, 2010 7:01:53 PM

so, i decided to wait and see what the tech said to the reply i had sent. in the reply he said that if i had a PCI-E 1.0 slot that it wouldn't work with the PCI-E 2.0 card, seems straightforward enough. i haven't been able to find anything that states weather it is 1.0 or 2.0 so I'm a just assume that it is 1.0. now this just sucks for me because i bought that they will replace the card for the correct one seeing as it was my fault, this is one hell of a way to start spring break. do you guys know what i can do with this card? preferably something with which i can get my money back or atleast part of it.
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a c 271 U Graphics card
March 1, 2010 7:18:55 PM

My 9500GT claims PCIe 2.0 support and yet my mobo is PCIe 1.0 but as I'm posting this it must be working and the same goes for my 8800's on a 680i board, the tech support guy is talking cobblers mate PCIe 2.0 is backwards compatible with PCIe 1.0 and 1.0a.
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March 1, 2010 10:15:17 PM

i swear, if it wasn't for you guys he probably would have gotten me there and taken to problem off of their hands. I'm write that now, and see what he has to say tomorrow. I'll keep you guys updated like always.
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a c 271 U Graphics card
March 1, 2010 10:29:47 PM

ddeleon4 said:
i swear, if it wasn't for you guys he probably would have gotten me there and taken to problem off of their hands. I'm write that now, and see what he has to say tomorrow. I'll keep you guys updated like always.

Here is a sceenshot you can send them if they insist that you have to have a PCIe 2.0 mobo.
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