HP Pavilion N5425 Laptop CMOS Question

Archived from groups: comp.sys.laptops (More info?)

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Hi kf9au-1,

Some laptops have a user and a supervisor password. It sounds like a
supervisor password was set. When this is done some options become
inaccessible to the standard user. If this is the case, you will need
to contact HP for a way to access the supervisor level options in the
BIOS.

Ciao . . . C.Joseph

That which a man buys too cheaply . . .
~ He esteems too lightly



kf9au-1 wrote:

|I've seen the posts about needing to call HP - PLEASE read my
|"problem" first and advise accordingly.
|
|I know my BIOS password, and can get into BIOS just fine. For several
|months I had enabled the boot password to stop the kids from using it
|without our knowledge. Several weeks ago I noticed they were using
|it, and they told me they weren't asked for the boot password.
|
|After getting them off the laptop, I verified that the boot password
|was no longer being prompted for. I then booted up into BIOS (with
|the password) just fine. However, even though it shows the boot and
|bios passwords enabled, they're "grayed out". I can't select them,
|nor other certain items. I get an error telling me that I can't do
|those functions in "user" mode and I need administrative privileges.
|
|I have an extended warranty on this though a "Big Box" store and took
|it there. Even though they accepted the unit for repair (I asked to
|have the CMOS reset to defaults, and the Cust Svc Rep got into the
|bios just fine with the password), it came back after a couple of
|weeks with nothing done but a notice to call HP to get the password
|reset.
|
|I know my password and getting it reset isn't the issue. Not being
|able to do certain things in BIOS anymore with it is the problem,
|especially since the boot-password is really needed to control the
|kids usage of it.
|
|What could have happened and how can it be corrected?
|
|==============
|Posted through www.HowToFixComputers.com/bb - free access to hardware
troubleshooting newsgroups.
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