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Need help with random system shutdowns

Last response: in Motherboards
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November 24, 2010 8:59:20 PM

I have a new HP 8540w laptop that will randomly shut down. Can anyone tell me what event log entries like this mean?

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
<EventID>17</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-11-24T22:20:36.369120100Z" />
<EventRecordID>13581</EventRecordID>
<Correlation ActivityID="{CDB79FE3-44A3-49F1-BE7F-92AFF5DAE79E}" />
<Execution ProcessID="1784" ThreadID="9464" />
<Channel>System</Channel>
<Computer>adam-hp.abc.corp.com</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="ErrorSource">4</Data>
<Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="FRUText" />
<Data Name="ValidBits">0xdf</Data>
<Data Name="PortType">4</Data>
<Data Name="Version">0x101</Data>
<Data Name="Command">0x10</Data>
<Data Name="Status">0x407</Data>
<Data Name="Bus">0x0</Data>
<Data Name="Device">0x3</Data>
<Data Name="Function">0x0</Data>
<Data Name="Segment">0x0</Data>
<Data Name="SecondaryBus">0x0</Data>
<Data Name="Slot">0x0</Data>
<Data Name="VendorID">0x8086</Data>
<Data Name="DeviceID">0xd138</Data>
<Data Name="ClassCode">0x30400</Data>
<Data Name="DeviceSerialNumber">0x0</Data>
<Data Name="BridgeControl">0x0</Data>
<Data Name="BridgeStatus">0x0</Data>
<Data Name="UncorrectableErrorStatus">0x4000</Data>
<Data Name="CorrectableErrorStatus">0x0</Data>
<Data Name="HeaderLog">0100004A010001015D00180000000000</Data>
<Data Name="Length">672</Data>
<Data Name="RawData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ata>
</EventData>
</Event>
a c 717 V Motherboard
November 24, 2010 9:33:28 PM

Welcome to Tom's Forums! :) 

Q - Did you add any RAM recently? I would create a bootable CD/DVD of Memtest {ISO/zip} - http://www.memtest.org/ run for (2) passes; if you have errors then replace your RAM.

I'm still trying to figure-out what device this is -> DeviceID 0xd138 {but RAM keeps coming up}
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November 24, 2010 9:36:15 PM

no ram added. came with 16gb. i couldnt figure out the device id either. i think it's heat related.
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a c 717 V Motherboard
November 24, 2010 10:09:12 PM

Still test the RAM as above, and then post back.
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November 27, 2010 5:16:55 PM

Ran the test through 1 pass (how many?). No errors. Still need to figure this out.
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Best solution

a c 717 V Motherboard
November 27, 2010 5:39:17 PM

Typically, 2 passes as I stated - with 16GB do it overnight. In addition, in many instances I've seen the Device linked to the PCI express {e.g. Wi-Fi}. I assume that ALL your Drivers are fully up-to-date per HP.

Run MSCONFIG select Diagnostic and see if the problem persists. This is to rule-out corrupt and conflicting Apps and Start-up items. IF this corrects the problem then begin by:
1. Load Diagnostic
2. Load Diagnostic + Microsoft
3. Load Diagnostic + Microsoft + Known {Apple, etc - SERVICES}
4. Load Diagnostic + Microsoft + Known {Apple, etc - SERVICES} + Startup {KNOWN}
5. Then start adding the rest 2-3 at a time; it is a slow process

Also, look at you Event Manager for 'Critical Errors' and post the summary {NOT the entire file} as follows; Errors don't interest me the Critical Errors do.
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December 4, 2010 11:14:07 AM

got a system board replacement for this. wont know if working until next week
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December 4, 2010 11:14:15 AM

Best answer selected by adamhodge.
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January 16, 2012 12:25:22 AM

adamhodge said:
got a system board replacement for this. wont know if working until next week


Did the system board replacement fix this problem for you?

I think I have the same issue: 8540w + 16GB RAM - randomly powers off every few days (not a software shutdown, but clunk, dead - like the battery was removed), also when shutdown normally it often reboots even if the lid is closed.

The system is setup dual boot (HP Win 7 pre-installed & linux) and the power-offs happen for both OSes, so I can't see that it is a software problem
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a c 328 V Motherboard
a b α HP
January 16, 2012 4:29:59 AM

This topic has been closed by Nikorr.
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