Why cant i hear on my dell desktop

I have a dell dimesion e510 desktop 2002 microsoft windows XP. I have tried to locate the maste volume. I am not sure if I have found it but I did find something in the control panel referencing the sound. However, none of those options are available to me. Plese help!
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  1. why don't you go to the Dell website and download the Audio drivers and install them
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