Mass storage driver

Hello,
can not find mass comptroller driver. Using wind 7 pro. sometimes my external drive is not recognized. Has yellow note in device manager.
7 answers Last reply
More about mass storage driver
  1. post your full system specs
  2. See below specs


    Operating System System Model
    Windows 7 Professional (x64) (build 7600)
    Install Language: English (United States)
    System Locale: English (United States) No details available
    Processor a Main Circuit Board b
    2.93 gigahertz Intel Core i7 940
    32 kilobyte primary memory cache
    1024 kilobyte secondary memory cache
    8192 kilobyte tertiary memory cache
    64-bit ready
    Multi-core (4 total)
    Hyper-threaded (8 total) Board: ASUSTeK Computer INC. P6T WS PRO Rev 1.xx
    Serial Number: MS1C91BJ9100179
    Bus Clock: 133 megahertz
    BIOS: American Megatrends Inc. 0409 12/26/2008
    Drives Memory Modules c,d
    748.83 Gigabytes Usable Hard Drive Capacity
    598.12 Gigabytes Hard Drive Free Space

    PLEXTOR DVDR PX-716A ATA Device [CD-ROM drive]
    PLEXTOR DVDR PX-880SA ATA Device [CD-ROM drive]

    WDC WD3000HLFS-01G6U0 [Hard drive] (300.07 GB) -- drive 0, s/n WD-WXLX08033936, rev 04.04V01, SMART Status: Healthy
    WDC WD3000HLFS-01G6U0 [Hard drive] (300.07 GB) -- drive 2, s/n WD-WXLX08114317, rev 04.04V01, SMART Status: Healthy
    WDC WD740GD-00FLA0 [Hard drive] (74.36 GB) -- drive 3, s/n WD-WMAKE1143555, rev 21.08U21, SMART Status: Healthy
    WDC WD740GD-00FLA0 [Hard drive] (74.36 GB) -- drive 1, s/n WD-WMAKE1005979, rev 21.08U21, SMART Status: Healthy 5112 Megabytes Usable Installed Memory

    Slot 'DIMM0' has 1024 MB (serial number SerNum00)
    Slot 'DIMM1' has 1024 MB (serial number SerNum01)
    Slot 'DIMM2' has 1024 MB (serial number SerNum02)
    Slot 'DIMM3' has 1024 MB (serial number SerNum03)
    Slot 'DIMM4' has 1024 MB (serial number SerNum04)
    Slot 'DIMM5' is Empty
    Local Drive Volumes

    c: (NTFS on drive 0) 300.07 GB 262.76 GB free
    d: (NTFS on drive 1) 74.35 GB 55.92 GB free
    e: (NTFS on drive 2) 300.07 GB 205.29 GB free
    f: (NTFS on drive 3) 74.35 GB 74.15 GB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Frank 4/5/2010 11:24:49 AM (admin)
    local system accounts
    Administrator 7/14/2009 12:08:59 AM (admin)
    Guest never
    HomeGroupUser$ never


    Marks a disabled account; Marks a locked account Canon MP990 series Printer on USB001
    Microsoft Shared Fax Driver on SHRFAX:
    Microsoft XPS Document Writer on XPSPort:

    Controllers Display
    ATA Channel 0 [Controller] (3x)
    ATA Channel 1 [Controller] (3x)
    Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
    Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
    Standard Dual Channel PCI IDE Controller NVIDIA GeForce GTX 295 [Display adapter] (2x)
    Samsung SyncMaster [Monitor] (26.9"vis, January 2008)
    Bus Adapters Multimedia
    Marvell 64xx/63xx SAS Controller
    Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
    Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
    Intel(R) ICH10 Family USB Universal Host Controller - 3A34
    Intel(R) ICH10 Family USB Universal Host Controller - 3A35
    Intel(R) ICH10 Family USB Universal Host Controller - 3A36
    Intel(R) ICH10 Family USB Universal Host Controller - 3A37
    Intel(R) ICH10 Family USB Universal Host Controller - 3A38
    Intel(R) ICH10 Family USB Universal Host Controller - 3A39 High Definition Audio Device
    Virus Protection [Back to Top] new Group Policies
    McAfee VirusScan Version 99.9.99
    Realtime File Scanning On
    None discovered
    Communications Other Devices

    Microsoft 6to4 Adapter
    Microsoft ISATAP Adapter
    Realtek PCIe GBE Family Controller
    primary Auto IP Address: 68.11.200.87 / 22
    Gateway: 68.11.200.1
    Dhcp Server: 172.19.113.19
    Physical Address: 00:24:8C:2B:D1:3F
    Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) #2
    Auto IP Address: 169.254.192.169 / 32
    Dhcp Server: none responded
    Physical Address: 00:24:8C:2B:D5:B8
    Teredo Tunneling Pseudo-Interface

    Networking Dns Servers: 68.105.28.11
    68.105.29.11
    68.105.28.12
    LSI 1394 OHCI Compliant Host Controller
    Acronis Backup Archive Explorer
    USB Input Device
    Standard PS/2 Keyboard
    HID-compliant mouse
    Generic USB Hub
    USB Root Hub (8x)
    Generic volume shadow copy
  3. Have you installed all drivers for your controllers (mainboard drivers, usb drivers, scsi drivers, etc.)?
  4. Yes - all known drivers been installed.
  5. Yes all drivers installed.
  6. Is the external HDD for backup ? Anyways you might need a driver for that device. or the HD might have fat/fat32 and needs to be NTFS
  7. External drive is used for hard drive backup images. It's formatted in NTFS. The drive does not have a driver. It uses asus motherboard storage controller - Marvell 64xx/63xx SAS Controller.
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