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GA-P55A-UD3 GIGABYTE Mobo Booting Problem

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December 4, 2010 6:12:22 PM

Just finished building my first ever computer, and only have one problem that I can't seem to pinpoint.

Here is my setup:

Case: Antec 300
CPU: i5 750
CPU Cooler: ZALMAN CNPS 10X Quiet
PSU: Corsair 650TX 650W PSU
MOBO: Gigabyte GA-P55A-UD3
GPU: GTX 470 1280MB
Memory: G.SKILL Ripjaw Series 4GB - Great Price
Optical Drive: Light-on Litescribe 24x Dual Layer DVD RW
HDD: Spinpoint f3 1TB 7200RPM HDD
Monitor: Viewsonic 24" 1080p HDMI LCD
Keyboard: Ci73 Slim Keyboard
OS: Windows 7 64 Bit Home Premium for System Builders
Thermal Paste: Arctic Silver 5 Thermal Paste

Here is exactly what happens:
1) I turn the computer on, everything starts up fine, all of the fans, computer, etc...
2) The mobo LOGO screen comes up, with the couple of hotkeys i.e. TAB = POST Screen, Del = BIOS/Q Flash
3) The screen then goes black, with the words "Loading Operating System ..." on the top left of that black screen (not the colorful banner "Starting up Windows" screen.
4) The small blinking cursor goes beneath the "Loading Operating System ..." words then races across the screen from left to right, then the computer shuts itself down.
5) 5 seconds later the computer boots itself up, follows the same pattern, except this time the cursor goes underneath the "Loading Operating System ..." words and stays there. The Starting up Windows screen, with the colorful windows banner shows up, and everything is fine.

The computer runs great after the second boot, no problems whatsoever that I can find. This happens every single time I restart my computer, or shut it down and turn it back on.

Someone told me it was a fail safe to make sure everything would boot fine, and that I should turn Quick Boot on. I did and that didn't solve the problem.

When I installed windows, I changed the BIOS to boot from CD first, but changed it back when the installation of Windows 7 was complete.

I've rechecked the connections on all the cables, unplugging and replugging them in, making sure they are firm.

There is no POST beep at all. Not sure if that's a huge issue or not.
December 4, 2010 10:31:56 PM

I just removed one stick of RAM. When I restarted the computer, all phase LED lights were on, and the computer stayed on for quite some time, although there was no video this time. The monitor didn't show the usual mobo logo or anything, but the computer did stay on and didn't shut off like normal.

What does this mean?
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Related resources
a b V Motherboard
December 5, 2010 12:51:47 AM

From the steps you posted you are trying to boot from an empty non formatted HDD and that's impossible. You need to go ahead and install the OS first.
http://windows.microsoft.com/en-US/windows7/Installing-...
Fix the links, none works, what RAM exactly do you have?
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December 5, 2010 1:00:34 AM

mosox said:
From the steps you posted you are trying to boot from an empty non formatted HDD and that's impossible. You need to go ahead and install the OS first.
http://windows.microsoft.com/en-US/windows7/Installing-...
Fix the links, none works, what RAM exactly do you have?


All but the last 3 or 4 links I've fixed, didn't think the rest mattered.

I've already installed the OS, but not like in the video. I never did New - Format or any of that, I just clicked next and installed the OS, that was probably a no-no right?

I'm using this ram: http://www.newegg.com/Product/Product.aspx?Item=N82E168...

I have them in the correct slots per the motherboard manual.

I will await a response before reinstalling windows. I also have the HDD set up for AHCI instead of IDE.
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a b V Motherboard
December 5, 2010 1:47:23 AM

"Click the partition that you want to change, click the formatting option you want to perform, and then follow the instructions."

Well, I suppose the installation did a format more or less but to be safe do it again and format the entire drive NTFS. Set to IDE. The RAM voltage is OK, it's standard, no need to tweak that in your BIOS.
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December 5, 2010 2:12:26 AM

mosox said:
"Click the partition that you want to change, click the formatting option you want to perform, and then follow the instructions."

Well, I suppose the installation did a format more or less but to be safe do it again and format the entire drive NTFS. Set to IDE. The RAM voltage is OK, it's standard, no need to tweak that in your BIOS.


Alright, will do that and report back, hopefully this works.
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December 5, 2010 3:09:28 AM

During installation, the same exact thing was happening. When, during the installation, the computer had to reboot, it kept happening, the same thing that's been happening over and over again.

My biggest question is why does it do it only every first time it boots up, and not every single time, I can't think of a logical hardware reason, only something in BIOS or something. Then again I'm a newbie at this.
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a b V Motherboard
December 5, 2010 9:53:55 AM

There's something wrong in there and at the second boot the BIOS loads some different settings in order to make the machine work.

In BIOS load the default settings, save and exit, see if this helps.

If it doesn't, check the memory voltage in the BIOS and set it to 1.5V if it's a different voltage in there, save and exit.

If that doesn't work try with only one stick of RAM at a time, try both sticks.

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a b V Motherboard
December 5, 2010 12:18:54 PM

Have a very simular set-up. A couple of thinks.
Try to eiliminate Ram and PSU problems.
(1) Never, on a new build install operating system until you have verified your RAM is good. (a) Down load ISO image of Memtest 86 and put the ISO on a CD (Note you can not just copy onto CD, must use ISO function of CD write program) (b) In bios do two thinks - 1st verify your voltages are normal and not low +/- 5% and 2nd, change your Memory XMP selection to use Profile 1. Boot to CD, Memtest 86. Let Memtest run for a Min of 2 Hours, many prefer to run 8 Hrs).

(2) If memtest passes and PSU voltages look nominal. Reload your operating system. - Make sure Bios still show AHCI, Select custom install, Delete all partitions (should be two), then let windows recreate partitions and procede with installation.

(3) Once installation is completed, You want to (a) verify voltages, both at idle and under load, so download CPUID HWMonitor (while down loading also down load Prime 95). Instal and run HWMonitor ( monitor voltages and temps while doing the next step). Rerun memory test, but this time use prime 95 (I find this program better at finding mem errors.

Come back either way, Yea I found the problem, or PSU/RAM checked out, whats next.

Added: When you do the custom instal and get to the page on where to install and you delete all partitions. Then create a small partition for your operating system say about 200 Gigs (more than enough). windows will create two partitions, a small 100 MB system partition and your 200 gig partition. (you can leave the remainder of the drive UNpartitioned and set it up later). Make sure you select the 200 gig partition to install windows and not the little 100 MB one).
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December 5, 2010 9:36:33 PM

mosox said:
There's something wrong in there and at the second boot the BIOS loads some different settings in order to make the machine work.

In BIOS load the default settings, save and exit, see if this helps.

If it doesn't, check the memory voltage in the BIOS and set it to 1.5V if it's a different voltage in there, save and exit.

If that doesn't work try with only one stick of RAM at a time, try both sticks.



I loaded Optimized Settings, and it didn't change. The voltage showed DDR15V at 1.584V, all of that stuff is greyed out and I can't select it.

I swapped the RAMs. I put them into the same sockets, just switched the location of each. The problem with testing every single one, is my CPU cooler hangs over one of the sticks of RAM, so I can't pull it out without removing the CPU cooler, such a hassle.
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December 5, 2010 9:59:20 PM

RetiredChief said:
Have a very simular set-up. A couple of thinks.
Try to eiliminate Ram and PSU problems.
(1) Never, on a new build install operating system until you have verified your RAM is good. (a) Down load ISO image of Memtest 86 and put the ISO on a CD (Note you can not just copy onto CD, must use ISO function of CD write program) (b) In bios do two thinks - 1st verify your voltages are normal and not low +/- 5% and 2nd, change your Memory XMP selection to use Profile 1. Boot to CD, Memtest 86. Let Memtest run for a Min of 2 Hours, many prefer to run 8 Hrs).

(2) If memtest passes and PSU voltages look nominal. Reload your operating system. - Make sure Bios still show AHCI, Select custom install, Delete all partitions (should be two), then let windows recreate partitions and procede with installation.

(3) Once installation is completed, You want to (a) verify voltages, both at idle and under load, so download CPUID HWMonitor (while down loading also down load Prime 95). Instal and run HWMonitor ( monitor voltages and temps while doing the next step). Rerun memory test, but this time use prime 95 (I find this program better at finding mem errors.

Come back either way, Yea I found the problem, or PSU/RAM checked out, whats next.

Added: When you do the custom instal and get to the page on where to install and you delete all partitions. Then create a small partition for your operating system say about 200 Gigs (more than enough). windows will create two partitions, a small 100 MB system partition and your 200 gig partition. (you can leave the remainder of the drive UNpartitioned and set it up later). Make sure you select the 200 gig partition to install windows and not the little 100 MB one).


I don't know how to do the whole ISO thing :/  with memtest, so that sucks pretty much... lol

I don't have any CDs to write it to also...
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December 6, 2010 2:23:07 AM

Have u got optical drive on same sata chipset as hard drive? If so try optical drive on the white sata connections & not the blue where the hard drive is connected, sometimes when using ahci, it doesn't like optical drives set on same headers & may be rebooting to kill optical drive setting to fire up harddrive.Also make sure optical is set to ide. cheers
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a b V Motherboard
December 6, 2010 8:44:07 AM

shiboopi said:
I loaded Optimized Settings, and it didn't change. The voltage showed DDR15V at 1.584V, all of that stuff is greyed out and I can't select it.


There's an option to unlock that in the BIOS, set them to 1.5.
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a b V Motherboard
December 6, 2010 12:39:52 PM

(1) CDR disk are cheap, generally $5 for a small pack. Walmart/Biglots
(2) Iso image -> CD is easy. Not sure what software you use to write DVDs/CDs. Here is a free program that I use (link below). Instructions on top of page, just cleck on Bold "write".
http://www.imgburn.com/
Method is simular for other programs.

On your ddr Voltage - Your Ram is 1.5 so a bios seting of 1.584 should not be a problem, ie sort that out after testing ram.
Don't think need a key stroke to Unlock (ie in my P965 Gigabyte it was a Cntr F1 to unlock, but in my P55-UD4P it is just a mater of changing auto -> manual to UNgrey and change.

Try moving your ODD to last sata port (lower Rigth)
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December 6, 2010 7:57:49 PM

My ODD came with Nero 9 Essentials. I'll look for some CDs. Here is another picture I took showing my RAM and how it's being read by the computer: http://i55.tinypic.com/j9solj.jpg

Also, in my bios, it says "Total Memory: 2048".
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December 6, 2010 9:42:02 PM

shiboopi said:
Here, I made this to show where everything is plugged into. I don't see any white SATA connections there.

http://i53.tinypic.com/120qeqd.jpg


Its the white header x 2 above the blue headers but they are stacked sideways (not pointing up but to the side of the board) plug in optical to the white side sata header then make sure bios has this as ide for optical.

cheers
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December 6, 2010 9:48:02 PM

shiboopi said:
Here, I made this to show where everything is plugged into. I don't see any white SATA connections there.

http://i53.tinypic.com/120qeqd.jpg


If that doesn't make any difference as that header I think is the marvel sata connection, try swapping your harddrive & optical around on blue headers.
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December 6, 2010 10:29:30 PM

gigabyter64 said:
Its the white header x 2 above the blue headers but they are stacked sideways (not pointing up but to the side of the board) plug in optical to the white side sata header then make sure bios has this as ide for optical.

cheers


Downloading Hiren's Boot CD 12.0 right now, and will run the memtest86 within it tonight so I'll hold up until it's downloaded to try the white connectors

gigabyter64 said:
If that doesn't make any difference as that header I think is the marvel sata connection, try swapping your harddrive & optical around on blue headers.


What's the difference between the marvel sata connection and the blue ones? Sorry for all the questions, I'm into learning and I like to know stuff, lol.
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December 6, 2010 11:31:42 PM

Switched the connectors, no change.
Switched ODD to white SATA, no change.
Changed voltage manually, no change.
I'll start running the Hirens now, and I'll get back to you guys.

I really appreciate all the help so far, probably feel like you're dealing with a tard, lol.
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a b V Motherboard
December 7, 2010 1:38:38 AM

Can you borrow a PSU and test with it?
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a b V Motherboard
December 7, 2010 2:22:34 AM

Your Bios shoud show 4096, not 2048.
Remove one pair, and recheck bios should be 2048, then replace that pair with the pair that you pulled out, still should be 2048.

If above ok then put the pair you have out in for a total of 4096.

I had that problem when I went to 8 gigs, bios only showed 4 gigs, removed and re-inserted memory fixed that problem on mine.
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December 7, 2010 5:16:42 AM

mosox said:
Can you borrow a PSU and test with it?


Not sure if I can find one powerful enough, unless it doesn't take much power. Other than that, no. My friends have some computers from companies like HP and stuff, not gaming computers.

RetiredChief said:
Your Bios shoud show 4096, not 2048.
Remove one pair, and recheck bios should be 2048, then replace that pair with the pair that you pulled out, still should be 2048.

If above ok then put the pair you have out in for a total of 4096.

I had that problem when I went to 8 gigs, bios only showed 4 gigs, removed and re-inserted memory fixed that problem on mine.


When I take out the RAM in the slot DDR3_3 (both are supposed to be in DDR3_1 and DDR3_3 according to the motherboard manual, which they are currently) there is no longer any video. The computer doesn't shut off like it usually does, but no picture.

I hate having to take out the RAM in slot 1, because the CPU cooler is so big that it sits overhead of the RAM stick, and I have to take all that out, reapply the thermal paste, and all that.

If need be, I will do it, but I hope it's not a huge deal.

I couldn't upload the picture via digital camera, so I drew it in paint... lol.

Here are the results of 5 hours of the memtest86+: http://i56.tinypic.com/214qebt.jpg
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a b V Motherboard
December 7, 2010 12:28:51 PM

Can you get your fingers in to release the latches on the stick under the cooler. If so just release them and re-insert with out fully removing.

Your screen shot of memtest shows that it sees the spd of both sticks, BUT is only testing one stick. This kind of goes along with bios only reporting 2048.

Above, I forgot you are using 2 x 2 (Above comment was 4 4 x 1).

Need to resolve recognizing only one stick at post.

3 possible problems, One stick bad, One slot bad, one stick not fully mating.

If push comes to shove, may have to remove HSF and install intel HSF untill problem is isolated - I KNOW you Hat to Hear that.
PS when you ar doing this don't for get ESD, keep your self grounded, ie wrist strap or touching case. Turn power off, also turn the PSU rocker switch off.
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December 7, 2010 5:31:51 PM

RetiredChief said:
Can you get your fingers in to release the latches on the stick under the cooler. If so just release them and re-insert with out fully removing.

Your screen shot of memtest shows that it sees the spd of both sticks, BUT is only testing one stick. This kind of goes along with bios only reporting 2048.

Above, I forgot you are using 2 x 2 (Above comment was 4 4 x 1).

Need to resolve recognizing only one stick at post.

3 possible problems, One stick bad, One slot bad, one stick not fully mating.

If push comes to shove, may have to remove HSF and install intel HSF untill problem is isolated - I KNOW you Hat to Hear that.
PS when you ar doing this don't for get ESD, keep your self grounded, ie wrist strap or touching case. Turn power off, also turn the PSU rocker switch off.


Yeah I can release it, but not pull it out, without having to move the fan. I'm going to just leave a stick in the DDR3_3 slot and see what happens, and replace my HSF with the stock one.
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December 7, 2010 5:42:01 PM

I would run MemTest on it, I bet you have a RAM issue. Make sure that you run it on one stick at a time, do not do both. I would even do each stick twice, once in each slot.

"Advice provided by Jade at www.customconnected.com "
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December 7, 2010 6:29:23 PM

jpg1784 said:
I would run MemTest on it, I bet you have a RAM issue. Make sure that you run it on one stick at a time, do not do both. I would even do each stick twice, once in each slot.

"Advice provided by Jade at www.customconnected.com "


I just removed the RAM stick from DDR3_1 (closest white slot to the CPU), and left the DDR3_3 slot of RAM still in, and the computer booted up perfectly with no problem. I'm going to try the other stick of RAM in the slot now, and I'll get back to you
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December 7, 2010 6:36:30 PM

Alright I switched the sticks of RAM, and the computer still booted up how it should have. Does this mean it's a motherboard issue, and that the DDR3_1 slot is busted? If so, why was it reading the memory stick still, but not testing it in the memtest?
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December 7, 2010 8:09:51 PM

I have had this happen before, both sticks by themselves will allow you to boot, but when you put both together you get an issue. More than likley the electric timing is slightly off on one stick, so that when they are solo there is no issue because there is no conflict. Just to be clear you are running memtest86 from http://www.memtest.org/ right? Because you shouldn't be booting up you should run this program on each RAM module to see if it produces errors once you start putting elecricity through it.

"Advice is provided by Jade at www.customconnected.com "
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December 7, 2010 8:10:04 PM

shiboopi said:
Alright I switched the sticks of RAM, and the computer still booted up how it should have. Does this mean it's a motherboard issue, and that the DDR3_1 slot is busted? If so, why was it reading the memory stick still, but not testing it in the memtest?


I have had this happen before, both sticks by themselves will allow you to boot, but when you put both together you get an issue. More than likley the electric timing is slightly off on one stick, so that when they are solo there is no issue because there is no conflict. Just to be clear you are running memtest86 from http://www.memtest.org/ right? Because you shouldn't be booting up you should run this program on each RAM module to see if it produces errors once you start putting elecricity through it.

"Advice is provided by Jade at www.customconnected.com "
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December 7, 2010 8:56:56 PM

jpg1784 said:
I have had this happen before, both sticks by themselves will allow you to boot, but when you put both together you get an issue. More than likley the electric timing is slightly off on one stick, so that when they are solo there is no issue because there is no conflict. Just to be clear you are running memtest86 from http://www.memtest.org/ right? Because you shouldn't be booting up you should run this program on each RAM module to see if it produces errors once you start putting elecricity through it.

"Advice is provided by Jade at www.customconnected.com "


I downloaded a program called Hirens. When I booted from the CD it had the memtest86+ ISO within it. The test looked exactly like the ones on that website.
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December 7, 2010 9:09:57 PM

Yep, it is bundled with ALOT of different things, every verions of Ubuntu also has memtest. That will work just fine to test. Let us know your results.
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December 7, 2010 9:28:08 PM

jpg1784 said:
Yep, it is bundled with ALOT of different things, every verions of Ubuntu also has memtest. That will work just fine to test. Let us know your results.


How long for each test do you think I should run?

I know for a fact that 1 stick of RAM, doesn't matter which stick, the computer will not have video input, the computer will start, but it won't show the mobo logo screen or anything.

Just test the 2 sticks in the DDR3_3 slot? The slot that actually seems to work?
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December 7, 2010 9:48:00 PM

Nope, take 1 stick, put it in first slot, run memtest, take same stick put it in second slot, run memtest, rinse and repeat with that stick into each slot. Document your findings on a piece of paper. Then do all of that with the second stick. This will give you an EXACT answer to which stick or slot is bad. Once you have done that post your results.
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December 7, 2010 10:01:55 PM

jpg1784 said:
Nope, take 1 stick, put it in first slot, run memtest, take same stick put it in second slot, run memtest, rinse and repeat with that stick into each slot. Document your findings on a piece of paper. Then do all of that with the second stick. This will give you an EXACT answer to which stick or slot is bad. Once you have done that post your results.


That's what I mean though.

The sequence is this, for the slots...

DDR3_2 (Blue)
DDR3_1 (White)

DDR3_4 (Blue)
DDR3_3 (White)

If I put a stick of RAM into the DDR3_1 slot, and leave the other stick of RAM out, there is absolutely no video when I try to start the computer up, therefore I can't see the test or anything. I can't even see the Motherboard LOGO screen come up.

Right now, the sticks are in the DDR3_3 slot. The manual says put them into 1 and 3, or 1 if there's only 1 stick, but if I do that, there is no video, so it's in DDR3_3.

So, do you want me to put a stick into the DDR3_2, test it. DDR3_4, test it, and DDR3_3 and test it?

How long should each test be? Just one pass?
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December 7, 2010 10:10:00 PM

Well actually it sounds like you have determined that you have a bad slot on the DDR3_1, why dont you just put one stick in 2 and one stick in 4, it is essientially the same thing, you should still get dual channel. Yes one pass is usually enought to show any errors. But like I said if R3_1 doesnt work at all then that is your problem.
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December 7, 2010 10:14:00 PM

jpg1784 said:
Well actually it sounds like you have determined that you have a bad slot on the DDR3_1, why dont you just put one stick in 2 and one stick in 4, it is essientially the same thing, you should still get dual channel. Yes one pass is usually enought to show any errors. But like I said if R3_1 doesnt work at all then that is your problem.


Hrm, I thought they had to be placed in specific slots to get dual channel.

From my mobo manual: When enabling Dual Channel mode with two or four memory modules, it is recommended that memory of the same capacity, brand, speed, and chips be used for optimum performance. When enabling Dual Channel mode with two memory modules, be sure to install them in the DDR3_1 and DDR3_3 sockets.

Should I just RMA my mobo?
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a b V Motherboard
December 8, 2010 2:37:47 AM

Go for the RMA
You are correct memory pair needs to be in correct slots for dual channel mode.
If both sticks work in slot 3 and neither sticks work in slot one, then it sure looks like a MB problem.
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December 8, 2010 3:12:27 AM

RetiredChief said:
Go for the RMA
You are correct memory pair needs to be in correct slots for dual channel mode.
If both sticks work in slot 3 and neither sticks work in slot one, then it sure looks like a MB problem.


Yeah, unfortunately I don't have the original packaging. I ignorantly didn't assume something would go wrong, so it's all gone. Hopefully they will allow me to package it myself and send it in. I emailed newegg.com and am waiting an answer.
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December 28, 2010 4:51:39 PM

I am having the exact same issue and I think its RAM related. I have a similar g.skill set that is 2200 speed and I've had to set the voltage manually for it to recognize, as soon as it recognizes the full speed of my RAM I get this reboot issue you describe exactly. If I set the ram clock multiplier from 10.0 to 8.0 then the system boots no issue but the ram is at 1666.

I am starting to think some of the higher speed DDR3 dual channel G.Skill chips do not work on this motherboard without manual settings. I would not rule out bad mem or bad mobo but seems odd we would both have same issue on nearly the same config.

Here is my discussion with G.Skill techs
http://gskill.us/forum/showthread.php?p=33512#post33512
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January 13, 2011 4:44:15 PM

shiboopi said:
Downloading Hiren's Boot CD 12.0 right now, and will run the memtest86 within it tonight so I'll hold up until it's downloaded to try the white connectors



What's the difference between the marvel sata connection and the blue ones? Sorry for all the questions, I'm into learning and I like to know stuff, lol.



Pardon for the intrusion but am having a similar problem loading Vista on a drive with the same motherboard ... I believe its with the board ... by multiple restarts I was able to get past the hang up .. perhaps a idiosyncratic behavior with this board?
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