Cd/dvd drive is detected by bios but will not read cds

my rig shows my cd/dvd writer in the bios and the operating system (vista 64 and or windows 7) see's the drive as generic. but when I pop in a cd nothing happens to the icon (it does not change to whatever I have popped in) nor does the operating system bring up what is within the drive.
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More about drive detected bios read
  1. Is this a new build?

    New drive?

    SATA or IDE?

    Brand and model?


    New or used internal cable?
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