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The windows audio device is not working/installed

Last response: in Windows XP
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December 15, 2012 8:38:06 AM

Hello,
Using an HP dvd6 laptop. All of a sudden the volume does not work. In the bar at the bottom it shows a speaker with an X by it. When I click on it it says the window audio device is not working. It prompts "do you want to enable the device?" I click yes and it still does not work. I go to control panel, Hardware, SOund and get the same message. Also tells me no audio device is installed. I dont have any discs with the laptop. Help.
a b D Laptop
December 15, 2012 11:10:55 AM

DonnaN said:
Hello,
Using an HP dvd6 laptop. All of a sudden the volume does not work. In the bar at the bottom it shows a speaker with an X by it. When I click on it it says the window audio device is not working. It prompts "do you want to enable the device?" I click yes and it still does not work. I go to control panel, Hardware, SOund and get the same message. Also tells me no audio device is installed. I dont have any discs with the laptop. Help.


See Step #2

Trouble shoot Audio Problems.

1) -Make sure speakers are not muted.
2) -Make sure Windows Audio Service is set to Automatic & Started. (Run services.msc) Scroll down to Windows Audio Double click, start the service. And it should be set to "Automatic"
3) -Download & save to your desktop, Audio drivers for your computer model and Operating System from your Computer MFG Site. (Do not Install yet)
4) -Uninstall Audio Drivers in Device manager & Reboot.
5) -When new hardware is detected, point to desktop for drivers.

Note: If you have PCI sound card installed, google the manufacturer of it.
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December 26, 2012 1:43:55 AM

Turns out my hard drive was crashing. It went completely dead a couple days later...
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