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Great Laptop specs but poor performance

Hello,

I am fairly certain my ATI Mobility Radeon HD 5870 graphics card is causing my laptop to function poorly.

My laptop is an ASUS Notebook G73jh series, running Win7 64Bit, 12GB RAM, i7(Q740 @ 1.73Ghz).

My video programs, DaVinci Resolve and After Effects won't even open, and Photoshop always opens with the message "Photoshop has encountered a problem with the display driver, and has disabled GPU enhancements."

I have updated the drivers numerous times. I think it effects the rest of my computers performance, when I use audio programs like Ableton Live it is more sluggish than my 6 year old Dell laptop while doing the same thing. Poor performance issues can even be seen when using Media Player to playback MP3s.

Does anyone have any suggestions?
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  1. replicatrapmouse said:
    Hello,

    I am fairly certain my ATI Mobility Radeon HD 5870 graphics card is causing my laptop to function poorly.

    My laptop is an ASUS Notebook G73jh series, running Win7 64Bit, 12GB RAM, i7(Q740 @ 1.73Ghz).

    My video programs, DaVinci Resolve and After Effects won't even open, and Photoshop always opens with the message "Photoshop has encountered a problem with the display driver, and has disabled GPU enhancements."

    I have updated the drivers numerous times. I think it effects the rest of my computers performance, when I use audio programs like Ableton Live it is more sluggish than my 6 year old Dell laptop while doing the same thing. Poor performance issues can even be seen when using Media Player to playback MP3s.

    Does anyone have any suggestions?

    Have you done a full uninstall of the drivers before installing the latest ones?

    http://tinyurl.com/arjetxo

    I'd also look into other running applications and such and see if something is causing issues. Try looking at the task manager to see what your resource use is at.

    Lastly, try running TDSSKiller.

    http://support.kaspersky.com/downloads/utils/tdsskiller.exe
  2. Thanks for posting this.

    I went through and did the exhaustive manual uninstall that you suggested.

    Bizarrely, after I restarted, the computer seemed to be taking extra time for some reason, and all of a sudden the desktop background changed to a default ASUS background.

    When I go to the control panel and attempt to update the drivers for the GPU, it tells me the best drivers are already installed! When read that, I searched the registry, and all the ATI & AMD folders couldn't be found. I am confused!

    I just wished my expensive laptop would perform as it should.........
  3. Best answer
    replicatrapmouse said:
    Thanks for posting this.

    I went through and did the exhaustive manual uninstall that you suggested.

    Bizarrely, after I restarted, the computer seemed to be taking extra time for some reason, and all of a sudden the desktop background changed to a default ASUS background.

    When I go to the control panel and attempt to update the drivers for the GPU, it tells me the best drivers are already installed! When read that, I searched the registry, and all the ATI & AMD folders couldn't be found. I am confused!

    I just wished my expensive laptop would perform as it should.........

    It sounds like it wanted to install the integrated graphics controller drivers.

    Manually download and install them from here.

    http://www.amd.com/us/Pages/AMDHomePage.aspx

    There is a panel at the top-right that will need some input from you.

    Notebook Graphics -> Radeon HD Series -> Mobility Radeon HD 5xxx Series -> Windows 7 64-bit

    Try that.
  4. Best answer selected by replicatrapmouse.
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