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My Verbatim 350 GB external hard drive isn't recognized anymore.

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May 7, 2012 7:16:36 PM

My Verbatim 350 GB hard drive isn't recognized by the computer. The blue light is on though.
what can I do? do I have to change the cable?
a c 289 G Storage
May 8, 2012 3:02:45 PM

Well, it depends.

When you say it isn't recognized by the computer, do you mean that there is no drive letter? Can it be seen in Disk Manager or Device Manager? Your solution will depend on the answer, and what those two managers will show.

Do you need help to run them?
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May 8, 2012 3:09:25 PM

Thanks for the response. Really appreciate it.

No it cannot be seen in Disk Manager. That's why I am afraid, if it's got corrupted?



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May 8, 2012 3:16:12 PM

Well if it's an external drive I'm assuming it's only your BACKED UP data, right???

If not I think you may have learned a hard lesson. As for the solution, take the hard drive out of the enclosure (check youtube if you can't figure it out) and then hook it up inside your computer and see if it comes up. If the BIOS recognizes it but not windows, a program like GetDataBack NTFS might help.
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a c 289 G Storage
May 8, 2012 4:19:15 PM

If it cannot be seen in the lower part of Disk Manager, the one that shows each drive as a bar, then the problem is not limited to corruption. It would show, at worst, as either an uninitialized drive, an unpartitioned drive, or a RAW partition. But if you don't see a bar for it at all, it's another problem. I was going to paste a picture, but my office has blocked photobucket. Look at step 5 of this: http://www.tomshardware.com/forum/message.php?config=to... , and look at the "stripes" that I described.

If it's there, then we look at corruption. If it's not, we look at your drive, your power supply, the case, and the cable as you suggested in the first place.

Does the drive get seen in another port or on another computer?
If you have another drive, even a USB thumb drive, can it be seen in that same port?
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