Attempting to diagnose a friends computer that runs and operates perfectly fine but upon attempting to either turn off or restart (reboot) it displays the logging off screen then BSOD with the following "IRQL_NOT_LESS_OR_EQUAL ***STOP: 0X0000000A (0X00000000, 0X00000002, 0X00000001, 0X804F9D54)" error. Pressing the start button (while in BSOD) to either reboot or shut down is followed by absolutely normal and expected operation.
I've come across this MS article which is likely the grail for diagnosing but was hoping someone might save me a bit of process of deduction (as it is a somewhat lengthy procedure) and have some first-hand experience concerning my particular failure scenario with a "been there done that" bit of insight.
Any info much appreciated.
I've come across this MS article which is likely the grail for diagnosing but was hoping someone might save me a bit of process of deduction (as it is a somewhat lengthy procedure) and have some first-hand experience concerning my particular failure scenario with a "been there done that" bit of insight.
Any info much appreciated.