hello!
i am having a problem with my cable internet stability. every once in a while, the connection cuts out for just a few seconds. it's very difficult to even know exactly how often because it happens randomly and is really hard to notice. i only notice it if i need uninterrupted connection, like when i am plying an online game. but it can happen something between once an hour to once every few hours.
it's not my PC, because i have two PC's at home and when both of them are connected, they lose connection at the same time.
it's not the router, because if i have one PC connected directly to he cable modem, it still happens.
it's not the cable modem either, because at this point it has been replaced 3 times already.
here are some other symptoms:
often when the connection is lost, i have a pop-up window saying that "network cable is unplugged", then it would start "acquiring new address", and then another pop-up saying that "cable is plugged in" - and all of this literally within a few seconds without me doing anything at all. however after i replaced the cable modem last time, these messages dont pop-up anymore when i lose connection.
if i run ping in the background, when i lose connection, in addition to "unreachable" and "time out" messages i get a few messages about "hardware error". and again, it goes back to normal after several seconds without my interference at all.
if i notice the loss of connection quick enough and look at the cable modem, the "online" LED is off for a few seconds.
the cable provider techs have been very inefficient and helpless. all they did was check voltages, check SNR on their web page and replace the cable modem again and again which proved inefficient the 1st time they did it (they've come out 4 times already).
any ideas or insights what's going on? what can be causing this behavior?
i am having a problem with my cable internet stability. every once in a while, the connection cuts out for just a few seconds. it's very difficult to even know exactly how often because it happens randomly and is really hard to notice. i only notice it if i need uninterrupted connection, like when i am plying an online game. but it can happen something between once an hour to once every few hours.
it's not my PC, because i have two PC's at home and when both of them are connected, they lose connection at the same time.
it's not the router, because if i have one PC connected directly to he cable modem, it still happens.
it's not the cable modem either, because at this point it has been replaced 3 times already.
here are some other symptoms:
often when the connection is lost, i have a pop-up window saying that "network cable is unplugged", then it would start "acquiring new address", and then another pop-up saying that "cable is plugged in" - and all of this literally within a few seconds without me doing anything at all. however after i replaced the cable modem last time, these messages dont pop-up anymore when i lose connection.
if i run ping in the background, when i lose connection, in addition to "unreachable" and "time out" messages i get a few messages about "hardware error". and again, it goes back to normal after several seconds without my interference at all.
if i notice the loss of connection quick enough and look at the cable modem, the "online" LED is off for a few seconds.
the cable provider techs have been very inefficient and helpless. all they did was check voltages, check SNR on their web page and replace the cable modem again and again which proved inefficient the 1st time they did it (they've come out 4 times already).
any ideas or insights what's going on? what can be causing this behavior?