Earlier this week a friend approached me with an issue regarding his computer. After downloading a file (which I assume was infected with a virus), he cannot boot. I confirmed that it gets stuck at verifying DMI pool data. I am positive that this can only be fixed by booting from a windows xp boot cd. However, my not-so computer savvy friend bought a preloaded system and never made a backup. Does anyone have any suggestions as to how I could resolve this?
If a repair boot will actually solve the problem, lend him an XP disc. You can also download numerous boot-and-repair environments (to a working machine) and make a boot disc. I was looking at one the other day; if I find it, I will edit this post.
If that doesn't work and there is enough needed stuff on the machine, consider paying for professional help.
Alternatively, the friend could restore an earlier OS backup. Just joking.
Another thing you may want to consider is taking out the drive, sticking it in another machine that has excellent virus protection, and making a copy of all his files. That way, if the disk goes south during a repair, at least his pictures, documents, and so forth will still be available. This is a good FIRST step.