My lappie says detected hard disk problems

[Rickie pheiroijam]

My laptop says it has hard drive problems and need to back up immediately...I ran chkdsk but dont knw what the results are... Although i clicked ignore on the pop up window to back up...Help

 

[tomatthe]

Backup the data, and contact the manufacture if it's under warranty. If it's out of warranty backup the data, and look at the manufacture's website for a tool to test the hard drive with. If the drive fails look into getting a replacement, which you would then need recovery disc to install the OS again.

 

[game junky]

Experienced this recently with a user at work - it was a fake av scam. Yes, you'll want to backup your data to an external source. Then, you'll want to attempt to use system restore to go to a previous restore point. At that point, run an antimalware scan (malware bytes, superantispyware, etc.). Let it quarantine anything it finds.

If you feel you're still experiencing complications at that point, I would reload your OS entirely.